Job Description

Personnel Area: Governance and Legal Services

Branch: Governance, Council and Committee Services

Salary Range: AUD $85,678.83 - $94,825.00 per annum plus Superannuation

(Remuneration is based on full-time positions)

Work Type:Temporary Full Time

Duration:Fixed term contract up until the next quadrennial election of May 2028 with the possibility of extension

Location: Central Ward Office (this role is 5 days in person at the Central Ward office)

This role will include after hours or weekend work by agreement.

About Central Ward:

Central Ward comprises the Central Business District, Fortitude Valley, New Farm, Spring Hill, Teneriffe, and parts of Bowen Hills and Newstead. Our community is home to some of Brisbane’s most iconic landmarks including Brisbane Botanic Gardens, Brisbane Powerhouse, New Farm Park, Roma St Gardens, Howard Smith Wharves and Brisbane City Hall. We are proud that our Ward includes dozens of schools, community groups, sports clubs and more.

Ward Officer

A unique opportunity exists for a highly motivated, customer focused person to join the Central Ward Office as a Ward Officer. As part of a small team, your role will be to ensure the effective administrative operation of the Councillor's Ward Office as well as liaising effectively with the community, residents and other stakeholders in their interactions with Brisbane City Council. Knowledge (or the ability to obtain) of the local landmarks, streets and community groups is desirable but not mandatory.

Key responsibilities:

• managing multiple social media platforms including researching and preparing a social media strategy, scheduling posts and content creation (including recording media)
• assisting with preparing marketing communications, including maintaining website content, creating newsletters (both paper and electronic) and drafting articles for local print publications
• assisting with and attending local community events (as directed by the Councillor), including booking venues and suppliers, coordinating logistics, and executing advertising and promotional activities. Examples include mobile offices, Movies in the Park, new park celebrations.
• resolving a variety of complex customer requests and enquiries, with the ability to take detailed information, submit requests and communicate updates and outcome with residents
• managing a high-volume shared inbox and greeting residents as they enter the office
• providing high level administrative support including a high standard of customer service in all interactions

Key Attributes:

• demonstrated paid or volunteer experience in managing multiple social media platforms including
• proficient in Microsoft Office and photoshop software (i.e. adobe photoshop, canvas)
• well-developed interpersonal, oral and written communication skills
• ability to work both autonomously and as a member of a small team
• highly developed time management and prioritisation skills
• experience dealing with sensitive information in a confidential and appropriate manner
• strong attention to detail and desirable previous experience in database usage
• willingness to positively contribute to team direction
• the ability to compile and create business reports, information sheets, presentations and correspondence (emails and letters including unaddressed and direct mail)

Your willingness and enthusiasm to get the job done, will contribute to the overall effective operation of the Central Ward Office. The ideal candidate will show resilience, empathy and work well within a small team.

Please consider the full position description and tailor your cover letter and resume to outline your suitability.

Benefits of working for Council: CLICK HERE

How to apply: Click on the 'I’m interested' button to complete your online application.

Working in Council means delivering excellent customer service to the people of Brisbane.

This role will require a Criminal History Check.

For more information: Please email Dim Amarandos via dimitrios.amarandos@brisbane.qld.gov.au

Closing Date: Monday 6th April 2026 at 11:55PM AEST

Brisbane City Council is a multi-award winning accessible and inclusive workplace where our people represent the diverse communities we serve, are supported, and can feel safe. Council has been awarded Employer of the Year at the National Disability Awards and has been recognised multiple times with ‘Gold Employer’ status from the Australian Workplace Equality Index for LGBTI inclusion.