Job Description

The Team

The Integrated Operations Centre (IOC) plays a critical role in supporting patient flow and the efficient delivery of care across the Royal Hobart Hospital. The Inpatient Services Unit (IPSU) is a key part of this function, providing essential administrative and clerical support that underpins safe, timely, and effective hospital operations.

Working as part of a broader multidisciplinary environment, the Inpatient Services Unit collaborates closely with clinical, non-clinical, and operational teams to ensure accurate information management, coordinated patient journeys, and responsive service delivery. The team is focused on continuous improvement, data quality, and maintaining high standards that directly contribute to better outcomes for patients and the Tasmanian community.

The Role

As a Ward Clerk, you will play an important role in supporting the efficient operation of the ward through the provision of high-quality administrative and clerical services. Working closely with clinical and non-clinical staff, you will help ensure patients, visitors and staff receive timely and professional support.

Key responsibilities include:

• Coordinating administrative processes relating to patient admissions, transfers and discharges while maintaining accurate patient records.
• Providing reception and communication support, including responding to telephone enquiries and assisting patients, visitors and staff.
• Undertaking a range of clerical duties such as data entry, document management, appointment coordination and maintaining confidential information.

You will need

To be successful in this role, you will demonstrate strong organisational and communication skills and enjoy working in a fast-paced team environment.

You will bring:

• Well-developed administrative skills with a high level of accuracy and attention to detail.
• Strong interpersonal and communication skills, with the ability to provide professional customer service and work collaboratively with a multidisciplinary team.
• Sound computer literacy and the ability to manage confidential information while balancing competing priorities.

Details of appointment

• Permanent full time, day worker position, working 76 hours per fortnight, commencing from as soon as you can join us. *Notwithstanding hours to be negotiated with the successful applicant.

Applicants should note that, for a period of twelve months from the date of publication, this selection process may be used to fill subsequent or similar full time, part time, and casual vacancies.

Salary

$68,854 to $73,947 per annum. Our Employer 12% superannuation contribution is on top of this amount.

• Salary range is in accordance with Public Sector Union Wages Agreement 2025

Salary Packaging

You’ll have access to salary package a range of benefits including living expenses up to $9,010 + $2,650 in meal entertainment each FBT year + other benefits if eligible.

Benefits available to eligible candidates

• Professional development and accelerated pathways.
• A range of leave entitlements, including study leave and Professional Development Support.
• Fitness Passport – You, and your family can access 40+ fitness facilities across Tasmania for just $14.50 per week per person, or $28.05 for a family.

More information about our Employee Benefits can be found here

Eligibility

Note: - Please refer to the Application Guide for more information of pre-employment check.

Download the Statement of Duties and any Associated Documents

We encourage you to review the Statement of Duties, Applicant Guide, prior to applying for an overview of the duties, program, selection process and application guidance.

Statement of Duties:

• Generic Ward Clerk Band 2 (July 2023) CSU.docx

Application Guide:

• Applicant Guide.docx

How to apply

Apply Online. Please click the "Apply" button on this screen to ensure that important questions about you are answered.

You will be prompted to complete a 1-2 page application detailing your experience, skills and knowledge as they relate to the attached Statement of Duties. A separate statement addressing the selection criteria in the Statement of Duties is not required.

*applications from Recruitment agencies will not be accepted for this role

For more information

Applicants who require further information are encouraged to contact the Contact person for detailed information about the vacancy.

Name: Anjana Lama

Position: Team Leader - Ward Clerks

Phone number: (03) 6166 8448

Email address: anjana.lama@ths.tas.gov.au

What it is like working at the Department of Health?

Compassion, Accountability, Respect, Excellence are the key values to work in Department of Health. Listen to some of the lived experiences from within the department through some of our wonderful staff and hear about their journey in relocating to Tasmania!

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Department of Health has achieved the “Carer Accredited Employer Status” providing support to employees with caring responsibilities. (Find out more under the Carer Recognition Act 2023).

Respecting diversity is the foundation of everything that Department of Health do. This allows us to instil trust and collaborate through honest and fair communication and helps cultivate an environment of growth and innovation. We strongly encourage applicants from key communities including Aboriginal and Torres Strait Islanders, LGBTIQA+ people, and people living with disabilities.