Job Description

Our vision is to be the best place for healthcare anywhere and the best place to work in healthcare.

We believe that every life deserves world class healthcare.

Salary: £29,304.11 - £33,651.45 (Dependent upon experience)

Hours: 22.5 per week

Location: 33 Grosvenor Place, London

Contract: Part-time, permanent position

What are we looking for?

Cleveland Clinic London are looking to recruit a Ward Clerk to join our Rehabilitation team, with a competitive salary range on offer, starting from £29,304.11 depending on experience.

The position will play a vital role in the overall patient’s journey and experience in the hospital. The postholder will contribute to the smooth running of procedure/operating theatre lists, assisting in administration processes, and assisting with patients/relatives’ enquiries in a courteous manner and respecting patients’ dignity and confidentiality.

This is a part-time role working 3 days a week from Monday to Friday covering 22.5 hours per week with several shift patterns.

What makes us different?

Cleveland Clinic London offers a brand-new high-acuity environment with the very latest equipment, where caregivers are encouraged to grow their expertise across multiple specialties, and in collaboration with expert clinicians. Our Mission, ‘Caring for life, researching for health, and educating those who serve’, assures our unwavering commitment to professional development.

Our 40-bed acute/rehabilitation unit has two dedicated therapy gyms and is designed for the best possible patient experience. Our team uses the latest specialist rehabilitation techniques, including cutting-edge robotic equipment and advanced exoskeletons, to help support our patients’ recovery. Within the floor our specialists deliver neurological and limb rehabilitation with advanced robotic devices that look at gross movement and fine dexterity movement. We can offer a higher intensity of therapy to work towards improved outcomes for patients. There is also a Bariatric Bed Room and an Isolation Bed Room to offer specialist facilities to enhance comfort and clinical care, and controlled air flow respectively.

What will your duties include?

• Perform administrative duties such as filing, photocopying, letter writing and dealing with telephone enquiries regarding all aspects of clinic activity.

• Communicate with wards and departments with regards to the transfer of patients with the aim to continually improve on session start and finish times and turn round between patients.

• Deal initially with any face to face or telephone complaints from patients or GPs and refer to advice as appropriate.

• Provide point of contact and service for patient’s families. Liaise with Concierge, GPs, Security and similar service support teams to provide a seamless experience for all.

• Update departmental time sheets and enter workforce hours on kronos/workday/relevant electronic system.

What we need from you?

• Excellent customer service skills

• Highly refined verbal communication skills – a communicator who can deal with patients and next of kin from all over the world

• Good keyboard and IT skills including Microsoft Office

• Previous experience in a private hospital preferred

• Experience of dealing with members of the public / patient facing roles

What We Offer

As a private hospital with no shareholders, we reinvest all profits back into our organisation. This allows us to provide meaningful, tailored support and development opportunities for our caregivers - alongside a range of benefits, including:

• 25 days annual leave plus Bank Holidays

• Double-matched salary exchange pension – contribute 5% and we’ll contribute 10%

• Private Medical & Dental Insurance

• Life Assurance

• Season Ticket Loan & Cycle to Work schemes

• Workplace Nursery Scheme

• Wellbeing Hub with mental health, coaching and EAP support

• Earned Wage Access - get early access to part of your pay when needed

• Access to discounts on food, retail, and more

Who we are?

Cleveland Clinic is one of the leading providers of specialised medical care in the world, providing clinical excellence and superior patient outcomes for almost 6 million patient visits per year across more than 200 locations. We employ over 80,000 caregivers worldwide and continue to drive innovation in healthcare.

With over 100 years of history, our “Patients First” philosophy is at the heart of everything that we do.

If you would like to know more, please email recruitment@ccf.org.

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Applicant shortlisting and interviews may take place whilst the advert is live, so it may close sooner than expected - please submit your application as soon as possible. Due to the volume of applications, we are not always able to provide individual feedback.

Disclosure and Barring Service (DBS) Check

This role may be subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order (as amended) and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (DBS) to check for any previous criminal convictions.

“Let’s deliver World Class care together!”

As an equal opportunities employer, we aspire to work together to promote a more inclusive work environment, which represents our commitment to celebrate diversity.

CCL is committed to applying its Equal Employment Opportunity/Workforce Diversity and Inclusion Policy at all stages of recruitment and privileging. Shortlisting, interviewing and selection will always be carried out without regard to any Protected Characteristics. When aware of the need to do so and when required, CCL will make reasonable adjustments to its arrangements for interviews and to conditions of employment/engagement for disabled applicants to ensure, so far as practicable, that they do not place such applicants at a substantial disadvantage in comparison to non-disabled applicants.