Job Description

We provide meaningful careers that connect people with purpose.

We are united by a common purpose of providing the best and safest care; and by our shared values of Care, Truth, Participation, Compassion and Dignity.

Netcare invites you to be part of our journey.

The incumbent will be responsible for the co-ordination of all secretarial and administration work in the ward. The Ward Administrator is also responsible for receiving all patients, visitors, and doctors in the ward and to make them feel welcome. The incumbent is further responsible for assisting data captures with problem solving of error logs on SAP. Receiving stock from pharmacy stores and packing accordingly. The incumbent will further be required to assist the ward staff and the Unit Manager with assigned duties. The role also includes stock control at ward level.

KEY WORK OUTPUT AND ACCOUNTABILITIES

DISRUPTIVE INNOVATION

Telephone Etiquette

Answers the telephone in a friendly and professional manner.

Takes messages for staff, patients and doctors.

Bed Bookings:

Document bookings from the Bed Booking Clerks and allocate beds to new patients in the ward.

Admit the patient into the ward.

Ensure all new admissions are on the patients name board with the time and date of theatre.

Update patient board when patient arrives.

Admissions:

Welcome the patient.

Accompany the patient to his/her room

Ensure the patient receives a ward information form.

Place patient stickers in the Ward Admission Register.

Clinical work station must be accurate-check that the patient is in the correct room and bed. Correlate SAP, CareON and IMT( Correct patient in correct bed)

Transfers

Ensure suitable arrangements are made with the ward that patient is being transferred to or from.

Ensure the transfer form has been completed by the relevant nurse and filed in the patients file- (Non-CareON hospitals)

Obtain a bed number and unit and hospital for any interfaculty transfer

Inform and confirm the relevant nursing staff about the transfer arrangement. Ensure that Transfer process has been completed on CareON by the relevant nursing staff.

Ensure the doctor and the patients families are informed of the transfer.

Ensure ward transfer are done timeously on SAP.

Discharges

Inform the patients’ family of discharge when requested.

Ensure the patient is discharged timeously on SAP.

Ensure that discharge process has been completed on CareON by the relevant nursing staff.

Ensure discharge files are accurately completed and sent to billings.

Assist Nursing Staff to make follow up appointments for the discharged patient.

Ward Staff Administration

Assist with staff shift planning in the ward if required.

Schedule nursing staff hours on Kronos system. Assist with editing of time cards on Kronos

Ensure that the nursing staff are informed of new memorandums distributed by the business.Update internal communication book and unit specific digital group.

Transcribe off duties to staff allocation book.

Take minutes of staff meetings.

Stock Control

Manage stock related issues.

Capture manual charge sheets when required.

Assist with management of stock in the absence of a Stock Controller. Work closely with the allocated stock controller to ensure optimum stock levels.

Ensure stock levels are at the required levels (stationery and ward stock). ​

General Tasks

Maintain excellent customer care with all ward stakeholders.

Capture required data onto SAP.

Ensure patient name board is kept updated.

Do daily hospitality rounds in unit.

Do daily FAD rounds in unit and provide feedback to Unit Manager.

Check that all TVs and bells are in working order and provide feedback to Unit Manger

Ensure the delivery of flowers to patients.

Complete job cards. Log job cards timeously and follow up on completion.

Ensure that the nurse’s station & ward reception area is neat and tidy at all times

Ensure CareON charging station is clean and assist the UM/Shift leader with the control of the IPADS

Ensure that patient statistics are captured.

Update IMT daily - IMT-Merge patient information, Load devices, Stop devices, Check and load CRE and MRSAinfo

Care ON-Update patient information

SharePoint-Update death register.

Assist with linen control.

GROWING WITH PASSIONATE PEOPLE:

Personal and professional development

Assume responsibility for own personal and professional development.

Keep up to date with Netcare’s evolving policies and procedures

I always wear my name badge to show my identity.

I am always well-groomed to show my dignity.

I always practice proper hand hygiene to show my care.

I always seek consent to show my compassion.

I always say thank you to show my appreciation.

I always embrace diversity to show I am not a racist.

Join the team committed to providing the best and safest health and care.