Job Description

Ward Administrator | Manchester | Private Hospital | Permanent | Full-time | 37.5 hours per week | £24,882 per annum plus excellent benefits

Spire Manchester Hospital is currently looking for an experienced Administrator to join their ward team on a permanent, full-time basis.

Spire Manchester Hospital offers a comprehensive range of specialist treatments in purpose-built private hospital facilities in Didsbury. Part of the award-winning Spire healthcare group, we’re world-class experts offering fast access to specialised and personalised healthcare using some of the latest diagnostic and treatment technologies.

Contract type Permanent, Full-time
Working hours 37.5 hrs per week. Varied shifts across Mon-Sun between 6.30 am and 8 pm

As Ward Administrator, you will be responsible for providing administrative support to ensure the smooth running of the ward for patients, visitors and staff.

Duties and responsibilities (not limited):

• To greet and provide a customer focused, professional and effective service that exceeds expectations to all Patients, Consultants, and Visitors to the hospital.
• To deal with all telephone enquiries in an efficient and courteous manner.
• To inform insurance companies if extended length of stay is required.
• To keep insurance companies informed of emergency admissions.
• To be aware of discharge dates and times and ensure that the relevant departments, i.e. Reception and Catering are informed when patient is leaving.
• Appointments given on discharge for treatment room and follow up.
• To liaise with Ward Staff regarding ordering.
• Ensure that patient notes are up to date and in correct order and are taken to the appropriate place when a patient episode is complete. Ensure that all filing of results and other information is accurately filed in the patient’s notes.

Who we're looking for:

• Previous relevant experience in an administrative support role
• Customer facing role
• Computer literate
• Adept at handling various calls on a daily basis
• Excellent verbal and written communication skills
• Passion for customers
• Working collaboratively
• Have a systematic and organised approach to work
• Maintain complete confidentiality, discretion and loyalty at all times

Benefits

We offer employees a competitive salary as well as a comprehensive benefits package which includes but is not limited to:

• 35 days annual leave inclusive of bank holidays
• Employer and employee contributory pension with flexible retirement options
• 'Spire for you' reward platform - discount and cashback for over 1000 retailers
• Private medical insurance
• Subsidised Meals
• Life assurance
• Free DBS
• Free Car park
• Free Uniform

Our Values

We are extremely proud of our heritage in private healthcare and of our values as an organisation:

• Driving clinical excellence
• Doing the right thing
• Caring is our passion
• Keeping it simple
• Delivering on our promises
• Succeeding and celebrating together

Our people are our difference; it's their dedication, warmth and pursuit of excellence that sets Spire Healthcare apart.

We commit to our employee's well-being through work life balance, on-going development, support and reward.

Spire Healthcare is a leading independent hospital group in the United Kingdom and the largest in terms of revenue. From 38 hospitals and 50 clinics across England, Wales and Scotland, Spire Healthcare provides diagnostics, inpatient, day case and outpatient care.

For us, it's more than just treating patients; it's about looking after people.

Closing date: In order to streamline our recruitment process, we reserve the right to expire vacancies prior to the advertised closing date once we have received a sufficient number of applications.