Job Description

Join us as a War Hazard Claims Examiner to grow your career at the forefront of Federal Workers Compensation insurance.

Make your mark in Claims

Our Claims teams are the proven problem solvers of choice for clients, delivering consistent technical excellence and showcasing our service differentiation to create an unparalleled global claims handling experience. Through a robust stakeholder feedback loop and supported by consistent processes and leadership, we take pride in delivering responsive, fair, and professional service with empathy and efficiency.

How you will create an impact

• Review, investigate, and manage War Hazards Compensation Act (WHCA) claims in compliance with federal regulations, contractual obligations, and company policies.
• Evaluate claim documentation, including medical records, employment records, incident reports, and insurance policies, to determine eligibility for recovery under the War Hazards Compensation Act and pursue reimbursement opportunities when appropriate.
• Partner with employers, legal counsel, government agencies, vendors, and medical providers to obtain necessary documentation, address claim discrepancies, and support timely claim resolution.
• Verify the accuracy of benefit calculations, reimbursement amounts, and recoverable expenses to ensure appropriate claim outcomes.
• Maintain detailed and organized claim files, documenting investigations, decisions, supporting evidence, and claim activity throughout the lifecycle of the claim.
• Ensure all claim information meets AIG standards for data quality, accuracy, and integrity.
• Identify claim trends, emerging patterns, and opportunities for process improvement to enhance operational efficiency and drive positive business results.

What you’ll need to succeed

• Strong claims investigation, research, and analytical skills.
• Experience with recovery and reimbursement processes is preferred.
• Working knowledge of workers' compensation claims, including applicable legal, regulatory, litigation, and procedural requirements.
• Familiarity with the Defense Base Act (DBA) is preferred but not required.
• Exceptional attention to detail and commitment to accuracy.
• Proven case management, time management and organizational skills.
• Critical thinking and problem-solving skills, with the ability to identify issues, evaluate options, and implement practical solutions.
• Excellent written and verbal communication skills, with the ability to engage effectively with internal and external stakeholders.
• Innovative and forward-thinking mindset, with a passion for identifying opportunities to improve processes and enhance operational effectiveness.
• Proficiency in claims management platforms and Microsoft Office applications, including Excel, Word, and Outlook.
• Ability to support business objectives through timely completion of weekly, monthly, ad hoc reporting, and special project assignments.
• Self-motivated team player who can work independently while contributing to a collaborative and results-driven environment.

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Ready to step up to new challenges? We would love to hear from you.

#LI-AIG

At AIG, we value in-person collaboration as a vital part of our culture, which is why we ask our team members to be primarily in the office. This approach helps us work together effectively and create a supportive, connected environment for our team and clients alike.

Enjoy benefits that take care of what matters

At AIG, our people are our greatest asset. We know how important it is to protect and invest in what’s most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security—as well as your professional development—to bring peace of mind to you and your family.

Reimagining insurance to make a bigger difference to the world

American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.

Welcome to a culture of inclusion

We’re committed to creating a culture that truly respects and celebrates each other’s talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The talent of our people is one of AIG’s greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.

AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.

AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities. If you believe you need a reasonable accommodation, please send an email to candidatecare@aig.com

CL - ClaimsAIG Claims, Inc.