Job Description

The WalkMe Builder's primary objective is to develop and implement interactive digital guidance solutions using the WalkMe platform. This includes creating user-friendly walkthroughs, QA, testing, refinement, go-live support. The role also involves ensuring the accuracy of content, monitoring performance metrics, and providing support to users to drive digital adoption and maximize the value of digital tools.

Roles & Responsibilities:

• Managing WalkMe projects with end-to-end experience from scope through to go-live
• Create interactive digital guidance solutions using the WalkMe platform to improve user experiences and drive digital adoption
• Develop user-friendly walkthroughs, tutorials, and on-screen guidance to streamline processes and enhance productivity
• Work closely with stakeholders to understand business requirements and design tailored solutions that meet specific needs as guided by the client
• Continuously optimize guidance solutions to ensure relevance, accuracy, and effectiveness in improving user engagement and satisfaction
• Monitor performance metrics to assess the impact of guidance solutions and identify opportunities for improvement
• Q&A testing and refinement
• Go live support where required by client
• Training support where required by client
• WalkMe reporting where required by client
• Comply with relevant firm and industry legislation and incorporate into practices and processes as relevant
• Comply with relevant WH&S legislation, adhering to reasonable instructions, work procedures and practices to maintain the health and safety of the team
• Report all work place hazards and incidents.

Selection criteria:

Skills/Knowledge/Experience

• Must be located in Australia
• Minimum 4 years' experience WalkMe Solution Engineer
• Excellent written and verbal communication skills
• Strong interpersonal skills
• Strong problem solving skills
• Extremely organised and detail oriented
• WalkMe certifications
• Technical experience
• Strong analytical and problem-solving skills
• Excellent communication and collaboration abilities
• Attention to detail and ability to prioritize tasks effectively
• Experience in instructional design or user experience design is a plus.