Job Description

Walker (Medical Courier Support)

Job Title: Walker

Department: Logistics

Reports to: Logistics Manager / Courier Supervisor

Location: Kings Williams Town

Employment Type: [Permanent / Fixed-term ]

Job Purpose

The Walker is responsible for the safe, timely, and professional collection and delivery of laboratory samples, medical supplies, and stock items within designated areas.

The role also includes maintaining strong relationships with healthcare providers through regular check-ins and ensuring compliance with all operational, safety, and confidentiality standards.

Key Responsibilities

1. Collection & Delivery

Collect laboratory specimens, stock, and other items from healthcare facilities and deliver them to designated locations on foot.

Ensure accurate recording of collections and deliveries, maintaining full chain of custody.

Handle medical samples with care in compliance with health and safety regulations.

2. Client Relations

Conduct regular check-ins with doctors, clinics, and healthcare staff to maintain service quality.

Address basic queries and escalate client concerns to the Courier Supervisor.

3. Operational Support

Report delays, incidents, or discrepancies immediately to the Controller.

Assist with stock checks and distribution when required.

Adhere to company policies, procedures, and service-level agreements.

4. Health & Safety Compliance

Follow hygiene and infection-control protocols when handling biological samples.

Ensure proper packaging, labelling, and transport of all items.

Maintain personal fitness and readiness for extended walking duties.

Key Competencies

Reliability & Accountability: Consistently punctual, dependable, and trustworthy.

Attention to Detail: Ensures accuracy in documentation and sample handling.

Customer Service Orientation: Builds positive relationships with doctors and healthcare staff.

Communication Skills: Able to relay information clearly and professionally.

Physical Stamina: Capable of extended walking and carrying small to medium packages.

Compliance Awareness: Understands and applies confidentiality, safety, and regulatory requirements.

Key Performance Indicators (KPIs)

100% compliance with sample handling and chain of custody protocols.

Timely completion of all collections and deliveries according to schedules.

Positive client feedback from doctors and healthcare facilities.

Zero incidents of misplaced, delayed, or mishandled specimens.

Adherence to company policies, health, and safety requirements.

Qualifications & Experience

Matric (Grade 12) or equivalent qualification.

Previous experience in logistics, courier services, or healthcare (advantageous).

Knowledge of medical sample handling procedures (advantageous).

Working Conditions

Primarily on-foot deliveries within designated areas.

Exposure to varying weather conditions.

May be required to work flexible hours, weekends, or public holidays depending on operations