Job Description

Make a Difference Every Shift

Join a compassionate team serving residents with care and professionalism. Ideal for customer‑focused individuals who enjoy fast‑paced service in a meaningful, people‑first environment

Summary of Responsibilities:

Waitstaff are responsible for the courteous delivery of meals to residents and maintaining a pleasant atmosphere in the various dining areas and event areas as needed. This includes accurately taking customer orders, entering orders into the point of sales system, and delivering meals to residents in a timely and efficient manner. In addition, Waitstaff clear and reset tables between customers, and maintain proper sanitation in dining areas.

Essential Functions/Duties:

• Provides quality service to all residents.
• Resolves all issues promptly.
• Write and takes residents orders properly.
• Follows proper techniques for serving and clearing tables.
• Sets tables properly for the next food service, including special events.
• Follows all Highlands' rules and regulations in accordance with the Highland's Staff Handbook.
• Lists and comprehends all information given out during pre-meal, knows all special menu options for the meal period.
• Ensure all opening and closing side work is accomplished following all sanitation procedures and guidelines.
• Knows the schedule and works the scheduled hours and days as assigned.
• Follows the time clock procedures by having one’s personal ID card, punching in and out at the correct times.
• Observes the attendance policy, avoids excessive absenteeism, and uses proper Paycom procedures for posting and switching shifts, in addition to getting manager approval.
• Reports deviations of schedule to supervisor in a timely manner.
• Keeps fellow staff members advised of changes in work orders or rules.
• Communicates openly and honestly with fellow staff members and supervisors.
• Keeps confidential information safe and not divulged to outside parties.
• Listens effectively to supervisors, residents and staff.
• Participates in and completes all required in-services and monthly training.
• Participate in and complete all required ongoing training, including monthly online and in-person training, annual skills competencies education, and role-specific certifications, to ensure continued competence and adherence to organizational and regulatory standards.

Required Skills/Abilities:

• Customer Service: Courteous, professional, and responsive to resident needs.
• Communication: Clear verbal skills and active listening.
• Attention to Detail: Accurate order taking and awareness of menu items.
• Time Management: Efficient in a fast-paced environment.
• Teamwork: Works well with staff and management.
• Problem Solving: Handles issues calmly and flexibly.
• Physical Stamina: Able to stand, lift, and carry during shifts.
• Organization: Keeps tasks and service orderly and timely.
• Technical Skills: Operates POS and timekeeping systems.
• Professionalism: Follows policies and maintains confidentiality.

Core Values:

1. AMBASSADOR: Represents The Highlands at Wyomissing® in a positive light with integrity. Takes pride in our community.
2. COMMITMENT: Dedicated, adaptable, tolerant, dependable, focused, and passionate. Often does more than is required. Reports to work as scheduled and timely.
3. COMPASSIONATE: Is empathetic, mindful, and kind.
4. INNOVATIVE: Is curious. Identifies new methods and efficiencies.
5. RESULTS-DRIVEN: Has a strong sense of urgency about solving problems and completing work. Exerts unusual effort over time to achieve a goal. Maintains commitment to goals in the face of obstacles and frustrations.
6. TEAM ORIENTED: Works cooperatively and effectively with others to achieve common goals.

The Highlands’ Traditions (Customer Service Expectations):

1. SAFETY: Practices safe behaviors to ensure the safety of all.
2. KINDNESS: Projects a positive image and energy. Courteous and respectful to all. Goes above and beyond to exceed customer expectations.
3. SHOW: Takes pride in self-appearance. Stays in “character” and performs the “role in the show.” Ensures work area is show-ready.
4. EFFICIENCY: Performs role with consistency and efficiency. Uses time and resources wisely.

Position Type/Expected Hours of Work:

• This position may be full-time or part-time in a health care facility that is open 24 hours a day, 365 days a year. Rotating shifts as well as weekend, holiday and work during inclement weather will be required.

Education and Experience Requirements:

• High School Diploma or GED (required or being pursued by high school student)
• Prior experience working with senior population (preferred)
• Prior Waitstaff or kitchen experience preferred (preferred)
• SERV Safe Certification (Preferred)
• Completion of the Highlands Hearthstone Ambassador training within 30 days of employment (Required)

Work Authorization/Security Clearances:

• Medical Screening
• Criminal History Clearance
• FBI Fingerprint Clearance (Only required if you have not lived in PA for the last 2 years)
• Immigration and naturalization (I-9) Clearance

Physical Requirements and Physical Demands:

• While performing the duties of this job, the employee is regularly required to talk and hear. Visual acuity must be adequate to perform job duties, including reading information from printed sources and computer screens.
• This position is continuously required to walk, climb crouch, reach above shoulder, lift from waist level up, lift above shoulders/head, and lifting 25 lbs.
• This position is occasionally required to sit, bend, squat, crawl, kneel, balance, pull with force, push/push up to 350 lbs., lift from floor level up, lift 50 lbs. and lift and/or carry objects weighing up to 25 lbs.

Safety Hazards and Physical Environment:

• May be exposed to blood borne pathogens - Low Risk.
• May be exposed to communicable diseases.
• May be exposed to potential electrical shock
• May be exposed to toxic, caustic, chemicals, and / or detergents
• May be exposed to rare occasions during which it is necessary to interact with a resident exhibiting aggressive behavior.