Job Description

Filinvest Hotel: QUEST PLUS CONFERENCE CENTER MANILA (Alibi)

In accordance with the policies, procedures, and service standards of Quest Plus Conference Center Manila, the Waiter/Waitress is responsible for delivering excellent food and beverage service while ensuring guest satisfaction within Alibi operations. Under the direct supervision of the Outlet Supervisor or Restaurant In-Charge, the role supports smooth day-to-day restaurant operations through efficient table service, proper mise-en-place, and professional guest engagement while maintaining the hotel's service and hygiene standards.

1. 
   Report for duty punctually in complete uniform and proper grooming standards, wearing the assigned name badge at all times.
2. 
   Prepare and maintain proper mise-en-place and cleanliness of assigned dining areas before, during, and after operations.
3. 
   Serve food and beverages to guests in accordance with established service standards, presentation guidelines, and sequence of service.
4. 
   Attend promptly and courteously to guest requests, inquiries, and concerns to ensure a positive dining experience.
5. 
   Perform side duties and operational tasks as assigned by the Outlet Supervisor or Restaurant In-Charge.
6. 
   Maintain effective coordination and professional working relationships with colleagues and other hotel departments.
7. 
   Demonstrate knowledge of the hotel's products, menu offerings, promotions, and operational procedures.
8. 
   Adhere to hotel policies and procedures related to hygiene, sanitation, fire safety, health, and workplace safety standards.
9. 
   Maintain high standards of personal hygiene, grooming, and professionalism at all times.
10. 
    Participate in scheduled trainings, briefings, and meetings to continuously improve product knowledge and service skills.
11. 
    Adapt to operational changes and support departmental requirements based on business demands.
12. 
    Perform other duties and responsibilities that may be assigned by Management from time to time.

Qualifications

• Graduate of Hospitality Management, Tourism, Food & Beverage Services, or any related course is an advantage.
• With at least 1 year of experience in restaurant, café, hotel, or food & beverage service operations.
• Possesses good customer service and interpersonal communication skills.
• Able to work efficiently in a fast-paced environment while maintaining professionalism and attention to detail.
• Knowledgeable in basic food safety, hygiene, and sanitation standards.
• Willing to work on shifting schedules, weekends, and holidays as required by operations.
• Presents a pleasing personality with good grooming and a positive attitude toward guests and colleagues.
• Willingness to work in Muntinlupa City.