Job Description

Waiter/Waitress

Vida Plena is an innovative hospitality group founded in Lisbon in 2018, dedicated to making our guests and team feel truly at home. We pride ourselves on delivering warm, blissful experiences, fostering a diverse and inclusive atmosphere, serving top-quality fresh food, and providing exceptional service.

Our foundation is built on passion, respect, kindness, ambition, and modernity, alongside a commitment to joy, positive energy, and a laid-back approach to enjoying life's best moments. At Vida Plena, we embrace the true essence of hospitality while adhering to our core values, creating a fun, respectful, and loving environment for all.

The Role

As a Waiter/Waitress, you are the face of Vida Plena’s hospitality — delivering warm, attentive, and personalized service that makes every guest feel truly cared for. Maintaining a confident and welcoming presence — always with a smile — that enhances the atmosphere and guest satisfaction.

Your Key Responsibilities

• Take and serve orders, manage tables, and engage with guests to elevate the dining experience.
• Prioritize delivering a seamless guest experience through attentive service.
• Manage and communicate any food allergies or intolerances by informing the Head Waiter.
• Ensure tables are clean and properly set up for each guest.
• Accurately relay food and drink orders to the kitchen, especially when dealing with guest preferences.
• Double-check all orders to ensure they meet the guests’ dietary needs and expectations before serving.
• Upsell food and beverage items by suggesting complementary dishes, premium drinks, or higher-margin items.
• Provide suggestions based on the menu, highlighting specials or guest favorites to enhance the dining experience and increase revenue.

What We Expect From You

• Experience: 1–3 years in front-of-house hospitality roles.
• Familiarity with serving etiquette, menu items, and dietary requirements.
• Excellent communication, multitasking ability, and strong attention to detail.
• Confident in recommending higher-margin items and guest favorites.
• Friendly, personable, and attentive — a natural at creating connections.
• High stamina and the ability to remain calm and efficient under pressure.
• Works collaboratively while managing their own station with confidence.
• Open to learning through regular training in upselling, guest feedback, and service refinement.

What's in For you?

At Vida Plena, you're not just taking a position; you are joining a community that values joy, respect, and a collective pursuit of excellence. If you're prepared to bring your expertise, passion, and innovation to our team, we're excited to welcome you into our fold.

• A salary that respects your work — competitive pay from day one
• Performance that pays off — team performance bonus and fair tip distribution, because great service deserves real recognition
• A schedule that respects your time — no split shifts and, whenever possible, consecutive days off, giving you proper time to rest and recharge
• Enjoy the experience yourself — group discounts for you and your guests across all our venues
• Wellbeing is a priority — a mental health partner and weekly activities on us, from yoga and boxing to meditation, keeping you energised on and off the floor
• Celebrations that bring us together — regular team-building events and group parties, because the best teams also know how to have fun
• Room to grow — be part of an expanding hospitality group with internal mobility and career progression opportunities.