Job Description

Ξενοδοχείο: Village Heights Resort

About the role

As a Waiter/Waitress at PHĀEA, you play a crucial role in providing exceptional food and beverage service to our guests. Your responsibilities include serving meals, addressing guest needs, and maintaining a clean and organized dining environment. Your commitment to guest satisfaction and offering personalized services contributes to the overall success of our hospitality services.

About PHĀEA

PHĀEA is a leader in the Greek hospitality industry, bringing an authentic approach to experiential travel and luxury – one that is inspiring yet effortless, elevated yet conscious, highly curated yet understated.

Born in Crete, PHĀEA comprises a collection of properties – Phāea Blue, a member of SLH, Phāea Cretan Malia, a member of Design Hotels, Village Heights Resort and Koutouloufari Village Holiday Club. These properties blend bold design, responsible living, and authentic experiences, immersing visitors in the genuine Greece. PHĀEA is expanding to introduce undiscovered Greek destinations into its portfolio.

Together, we are on a journey of learning and evolution, where every day is an opportunity to develop new skills, to embrace new experiences, and to take another step forward towards our vision of an altogether kinder hospitality.

At PHĀEA, we apply principles of equal treatment and equal opportunities and are committed to creating a working environment that promotes respect, diversity, and inclusion.

PHĀEA is proud to be Great Place To Work® – Certified™, reflecting our commitment to an inclusive, welcoming and people-centered work environment.

Culture Fit

• Contribute to the curation of extraordinary, guest-centric, luxury and meaningful travel experiences that tell the story of a truer, more timeless Greece.
• Contribute to a culture of collaboration by crafting authentic relationships and encouraging the personal and professional growth.
• Engage with and support the values of Phāea – Consciousness – Innovation and Community - through your day-to-day work and your interaction with team members and guests.

Job Fit-Responsibilities

• Proactively address guest service needs, ensuring warm greetings and farewells, and effectively anticipate and fulfill guest requests.
• Communicate clearly and professionally with guests and colleagues, while supporting and maintaining positive relationships with co-workers.
• Comply with quality standards and perform physical tasks necessary for the role.
• Keep work areas clean, set tables to standards and ensure the cleanliness of beverage carts.
• Handle closing duties and cash transactions securely and efficiently.
• Support sustainability initiatives within the organization.

Requirements

Must-Have:

• Knowledge of food and beverage service.
• Good communication and interpersonal skills.
• Ability to work in a fast-paced environment.
• Attention to detail.
• English language efficiency.

Nice-to-Have:

• Hospitality or service industry training.
• Familiarity with POS systems.
• Previous experience in a waiter role in a hotel / resort.
• Additional language efficiency.

Benefits

What we offer:

• Comprehensive hospitality and department-specific training
• Opportunities for career advancement
• Supportive and welcoming work atmosphere
• Accommodation in Staff Apartments (for non-local residents)
• Staff bus transportation (for Heraklion residents)
• Meals in Staff Canteen
• A wide variety of benefits