Job Description

Waiter/Waitress

Vida Plena is an innovative hospitality group founded in Lisbon in 2018, dedicated to making our guests and team feel truly at home. We pride ourselves on delivering warm, blissful experiences, fostering a diverse and inclusive atmosphere, serving top-quality fresh food, and providing exceptional service.

Our foundation is built on passion, respect, kindness, ambition, and modernity, alongside a commitment to joy, positive energy, and a laid-back approach to enjoying life's best moments. At Vida Plena, we embrace the true essence of hospitality while adhering to our core values, creating a fun, respectful, and loving environment for all.

The Role

As a Waiter/Waitress, you are the face of Vida Plena's hospitality — delivering warm, attentive, and personalized service that makes every guest feel truly cared for. Maintaining a confident and welcoming presence — always with a smile — that enhances the atmosphere and guest satisfaction.

Your Key Responsibilities

• Take and serve orders, manage tables, and engage with guests to elevate the dining experience.
• Prioritize delivering a seamless guest experience through attentive service.
• Manage and communicate any food allergies or intolerances by informing the Head Waiter.
• Ensure tables are clean and properly set up for each guest.
• Accurately relay food and drink orders to the kitchen, especially when dealing with guest preferences.
• Double-check all orders to ensure they meet the guests dietary needs and expectations before serving.
• Upsell food and beverage items by suggesting complementary dishes, premium drinks, or higher-margin items.
• Provide suggestions based on the menu, highlighting specials or guest favorites to enhance the dining experience and increase revenue.

What We Expect From You

• Experience: 1–3 years in front-of-house hospitality roles.
• Familiarity with serving etiquette, menu items, and dietary requirements.
• Excellent communication, multitasking ability, and strong attention to detail.
• Confident in recommending higher-margin items and guest favorites.
• Friendly, personable, and attentive — a natural at creating connections.
• High stamina and the ability to remain calm and efficient under pressure.
• Works collaboratively while managing their own station with confidence.
• Open to learning through regular training in upselling, guest feedback, and service refinement.

What Youll Love About Working Here

At Vida Plena, youre not just taking a position; youre joining a community that values joy, respect, and a collective pursuit of excellence. If you're prepared to bring your expertise, passion, and innovation to our team, we're excited to welcome you into our fold.

A flavor of your first 100 days at Vida Plena

At Vida Plena, great service is built on presence, connection, and care. In your first 100 days, youll focus on mastering the rhythm of service, building trust with guests and teammates, and delivering experiences that feel effortless yet memorable.

• Immerse – Learn the Vida Plena way: observe, listen, and understand how we connect with guests and each other.
• Master the Flow – Get comfortable with table management, order pacing, and coordination between front and back of house.
• Communicate – Build strong relationships with your team, ensuring smooth communication and guest satisfaction.
• Grow Confidence – Practice upselling techniques, learn menu details, and refine your service style with guidance from senior team members.
• Elevate – Contribute ideas, feedback, and positive energy that help strengthen the guest experience and overall team performance.
• Connect – Build great relationships with your teammates, encouraging trust, open communication, and a friendly, supportive environment.