Job Description

SantaPark Arctic World is a family-owned company rooted in the Arctic Circle, where Christmas stories are brought to life throughout the year.

We create meaningful experiences that combine Finnish traditions, nature, and carefully crafted storytelling. Across SantaPark and Santa Claus Secret Forest – Joulukka, our work is guided by authenticity, care for one another, and pride in creating moments that truly matter.

We are looking for seasonal team members for Winter 2026-2027
(10/2026 - 1/2027 & 10/2026 - 3/2027)

In this role, you deliver structured dining service as part of a story-driven guest experience.

As a Waitering Elf at Santa Claus Secret Forest – Joulukka, you are part of the storytelling, while also ensuring that our dining experiences run smoothly, warmly, and professionally. You bring structure to magical moments.

Your main focus is supporting and delivering:

• Buffet-style dinner services

• Private à la carte dinners in traditional Lappish kota settings

• Beverage service and gentle upselling as part of the guest experience

• Participating in other Joulukka programs as an magical character, guiding and interacting with guests without food and beverage responsibilities

You help create a seamless flow for dinner programs, ensuring guests feel cared for without breaking the story. The role requires the ability to work under pressure with a composed and supportive approach, helping others contributing to a smooth, well-coordinated dining experience.

Not all shifts include food and beverage responsibilities, and this role requires openness to contribute across different parts of the experience.

As part of the wider team, you move naturally between roles in Joulukka. Whether working in dining service or interacting with guests in other program elements, your work supports the overall story and atmosphere and helps ensure a smooth and consistent guest journey.

General requirements

• Previous experience in waitressing or restaurant service (basic experience is sufficient)

• Ability to work both independently and as part of a team

• Natural interaction skills with guests of all ages

• Confidence in performing and storytelling

• Imagination and situational awareness

• Strong sense of responsibility and initiative

• Willingness to learn and develop

• Fluent spoken English

Considered an advantage

• Experience in buffet and/or à la carte service

• Interest or experience in beverage service and sales

• Additional languages, especially Spanish

• Commit to working throughout the entire magical season.

• Additional skills are highly valued, for example:
  face painting, balloon art, singing, playing an instrument, dancing, acting...

• Hold a driving license and have experience driving in snowy, icy conditions

• Brave the Arctic, able to work outdoors for extended periods in winter conditions.

• Manage time well and approach challenges with a solution-oriented mindset.

What to expect:

• Structured training for both dining service and the overall experience

• A clear introduction to the story, environment, and ways of working

• An international team where collaboration and support are part of daily work

• A working environment where feedback is part of development

• Seasonal work in Rovaniemi, Finnish Lapland

• Hourly salary with supplements and holiday compensation

• Employment under the Program Service Collective Agreement

• Flexible working hours, including weekends, with scheduled days off

• Employee benefits available (details provided during the interview process)
  
  Did your inner elf start to whisper already? Send your application below 1st of September the latest, we would love to hear your story.