Job Description

Mandarin Oriental Punta Negra, Mallorca is looking for an In Room Dining Waiter to join our Food & Beverage Team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional. 

Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Set against the stunning backdrop of Puerto Portals, Mandarin Oriental Punta Negra pulses with the vibrant spirit of Mallorca. Here, subtle and emotional luxury seamlessly blend with the island’s natural beauty and energy, offering a place where inspiration flows effortlessly. Celebrate the essence of Mallorca through bespoke experiences, dynamic culinary journeys, and rejuvenating wellness - each designed to immerse you in the island’s vibrant atmosphere and extraordinary offerings.

About the job

Based at the Mandarin Oriental Punta Negra, Mallorca, as the IRD Waiter you will be responsible for performing all operational tasks and duties related to in-room dining service under the guidance of the respective managers and supervisors. Your primary objective is to ensure that all food and beverage orders are delivered efficiently, accurately, and in line with Mandarin Oriental service standards, while creating a memorable and satisfying experience for every guest.

As IRD Waiter, you will be responsible for the following duties:

• Have a good understanding of the in-room dining menu and beverage offerings and be able to clearly explain them to guests if required.
• Ensure all mise en place is prepared for each shift, including organizing trays, condiments, and in-room service equipment, to provide efficient and timely service.
• Accurately take and deliver guest orders following the hotel’s standards and in a courteous and professional manner.
• Carry out all tasks in a friendly, efficient, and attentive way, anticipating guest needs.
• Assist in processing payments, including MOHG Gift Cards and other non-cash methods.
• Ensure all dishes are delivered and presented in compliance with hotel standards and in perfect condition.
• Maintain all in-room dining equipment and utensils in good condition, performing daily care and cleaning duties.
• Assist in collecting and arranging stock required for in-room dining, including linen, beverages, and other items.
• Keep product knowledge up to date and inform management or kitchen colleagues of any special guest preferences or dietary restrictions.
• Support colleagues and other outlets if required, ensuring a smooth and seamless service experience.

As IRD Waiter, we expect you: 

Experience and education

• Previous experience in in-room dining, food & beverage service, or similar hospitality role is preferred.
• Experience in luxury hospitality is an advantage.
• Degree in Hospitality Management or similar is a plusy.

Technical Skills

• Communicate clearly and effectively with colleagues and supervisors to ensure smooth operations and avoid misunderstandings.
• Be a committed team player, proactively supporting colleagues in operational tasks.
• Pay close attention to guest needs and body language to anticipate requirements and consistently provide exceptional service.
• Maintain a warm, friendly, and professional approach with every guest.
• Create memorable moments for guests during in-room dining service.
• Ensure guest satisfaction from order placement to delivery, adhering to Legendary Quality Experiences (LQEs) and service standards.

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Health & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.

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