Job Description

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Set in the heart of the City, overlooking Tower Bridge and the Tower of London, Tower Bridge is the starting point for discovering London’s historic past, alongside its exhilarating present. As impressive inside as out, this famous five-star hotel remains the centre of attention, as a new chapter begins in its history. This beautiful grade II listed building and former HQ of the Port of London Authority has 100 rooms, 41 residential apartments of which 31 units are in a FS run transient rental program, a stunning ballroom which has hosted the inaugural Reception of the United Nations, 5 meeting rooms, a stunning destination spa with 8 treatment rooms, hammam, steam, sauna and swimming and vitality pool, and a fantastic Food and Beverage offering including Mei Ume (Chinese/ Japanese cuisine) and Rotunda (all day dining, afternoon tea & bar).

Waiter or Waitress – Rotunda Bar and Lounge

Four Seasons Hotel London at Tower Bridge

At Four Seasons, exceptional service is delivered through attention to detail, confidence, and genuine care. Rotunda Bar and Lounge sits at the heart of the hotel, offering all‑day dining, afternoon tea, and a vibrant bar experience in an elegant yet modern setting.

Four Seasons Hotel London at Tower Bridge is seeking a Waiter or Waitress to join the Rotunda team. This is an opportunity for a hospitality professional who enjoys variety, guest interaction, and working within a refined but dynamic environment.

The role

As a Waiter or Waitress in Rotunda, you will deliver a polished, attentive, and personalised dining experience across breakfast, lunch, afternoon tea, and evening service.

You will be responsible for guiding guests through the menu, serving food and beverages with confidence, and ensuring every interaction reflects Four Seasons standards. This is a highly guest‑facing role that requires strong communication, product knowledge, and a warm, professional approach.

What you will do

• Deliver attentive and professional food and beverage service in line with Four Seasons standards
• Build strong menu knowledge, confidently explaining dishes, drinks, and recommendations
• Take orders accurately and ensure timely service
• Collaborate with kitchen and bar teams to ensure a seamless guest experience
• Prepare and maintain tables and service areas to a high standard
• Identify opportunities to enhance the guest experience, including upselling where appropriate
• Respond to guest requests and feedback with care and efficiency
• Maintain a clean, organised, and welcoming environment at all times

What we are looking for

• Previous experience as a waiter or waitress in a hotel, restaurant, or similar environment
• Strong communication skills and confidence interacting with guests
• Good knowledge of food, beverage, or willingness to learn
• Professional presentation and a positive attitude
• Ability to work in a fast‑paced environment while maintaining attention to detail
• Strong teamwork and organisational skills
• Flexibility to work shifts including evenings, weekends, and public holidays
• Right to Work in the UK

What we offer

At Four Seasons Hotel London at Tower Bridge, we support passionate people who want to grow, lead and build long term careers within a world class luxury brand.

• £39,000 annual package inclusive of base salary and service charge
• 40 hour working week
• Excellent training and clearly defined career development pathways
• Strong internal progression opportunities across London and the global Four Seasons portfolio
• Holiday entitlement increasing with service up to 33 days
• Up to two paid Wellness Days per year
• Company Sick Pay, increasing with service
• Life insurance while on duty
• Up to 20 complimentary nights at Four Seasons Hotels and Resorts worldwide, increasing with service, as well as heavily discounted rates at all properties
• 50% discount across UK Four Seasons food and beverage outlets from day one for up to four guests
• Complimentary meals while on duty in Pepys Cellar, our staff cafeteria, with refreshments available throughout the day
• Discounted gym membership with City’s Leonardo Hotel
• Bupa Dental Cover and MediCash healthcare plans available
• Enhanced maternity and paternity pay
• Uniform with complimentary professional dry cleaning from day one
• Season Ticket Loan and Cycle to Work scheme available from day one
• Access to Wagestream for greater pay flexibility and discounts
• Employee recognition programmes including monthly awards and events
• Annual themed team events plus regular social, charitable and sporting activities

Be part of Rotunda

If you are passionate about hospitality, enjoy working in a lively and premium environment, and take pride in delivering exceptional service, we would be delighted to hear from you.

We look forward to receiving your application.