Melco Resorts & Entertainment

Waiter

Melco Resorts & Entertainment  •  Limassol, CY (Onsite)  •  4 months ago
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Job Description

REQ13081 Waiter (Open)

The Waiter is responsible for providing service assistance in an assigned area to ensure the highest level of food and beverage service and guest relations in accordance with City of Dreams Mediterranean vision, values and objectives.

PRIMARY RESPONSIBILITIES:

  • Works in an assigned Outlet, ensuring all F&B Standard Operating Procedures are followed
  • Assists in cashier, bartender, host or steward tasks if requested by the Outlet Supervisor
  • Anticipates guests need and strives to exceed their expectations by following guidelines given by Management
  • Recognizes regular customers, welcomes, smiles and maintains visual contact with every guest
  • Ensures that all products and services are delivered accurately and in a timely manner
  • Performs tasks to ensure readiness of the Outlet
  • Follows opening and closing procedures, by keeping the outlet clean and organized both at the front as well as the heart of the house
  • Prepares working stations and ensures all equipment is organized, clean and in well condition
  • Exhibits a thorough understanding of all related services and products and the ability to recommend and upsell alternatives when appropriate
  • Holds a thorough knowledge of the casino and hotel layout in order to ensure that guest queries can be answered or referred promptly
  • Ensures high standards of personal presentation and grooming
  • Attends training sessions and meetings as and when required
  • Adheres to all Company policies and procedures
  • Reports accidents, injuries and unsafe work conditions to supervisors
  • Carries out any other reasonable duties and responsibilities as assigned by superiors due to business requirements

KEY PERFORMANCE INDICATORS:

  • Positive Customer feedback
  • Good knowledge of products and services
  • Continuous progress of Technical skills

QUALIFICATIONS:

Experience

  • Minimum 1 year of working experience in a similar role in the Hotel Industry

Education

  • High School diploma
  • Qualifications related to the Hospitality Industry is an advantage

Skills

  • Excellent interpersonal and customer service skills
  • Possesses strong organizational and time management skills
  • Excellent command of English, Greek and other languages highly regarded
  • Attention to detail

PERSONAL COMPETENCIES:

  • Achieves agreed objectives and accepts accountability for results
  • Displays a high commitment to delivering results
  • Communicates effectively
  • Displays the highest level of integrity
  • Ability to maintain discretion
  • Self-motivated
  • Approachable
Melco Resorts & Entertainment

About Melco Resorts & Entertainment

Melco Resorts & Entertainment Limited (NASDAQ: MLCO) is an award-winning developer, owner and operator of casino gaming and entertainment casino resort facilities in Asia.

In Macau, Melco Resorts & Entertainment currently operates City of Dreams Macau (www.cityofdreamsmacau.com), our flagship integrated entertainment resort and home of The House of Dancing Water, the world's largest water-based performance; Altira Macau (www.altiramacau.com), a Forbes-Five-Star luxury hotel; and Mocha Clubs (www.mochaclubs.com), the largest non-casino based operations of electronic gaming machines in Macau.

Opened in October 2015 was the Hollywood-themed studio-concept resort, Studio City, a thrilling new cinematic inspired entertainment and leisure destination. It is designed to be the most diversified entertainment offering in Macau, with more world-class entertainment amenities than any integrated resort in the market, representing the pinnacle of entertainment-driven leisure destination experiences in Asia.

Beyond Macau, City of Dreams Manila (www.cityofdreams.com.ph) opened its doors to the public in December 2014 and marked the formal entry of Melco Resorts & Entertainment into the fast-growing and dynamic tourism industry in the Philippines. This lavish casino resort at Entertainment City, Manila Bay, Manila features a dazzling array of entertainment and attractions, an upscale shopping mall, a wide range of international dining experiences, three award-winning hotels and spa.

Visit mycareer.melco-resorts.com

Industry
Travel & Hospitality
Company Size
5,001-10,000 employees
Headquarters
Central, HK
Year Founded
Unknown
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