Job Description

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES:

1. Maintains a clean work environment. Performs general cleaning duties, including clearing and sanitizing tables.
2. Regular and reliable attendance is a fundamental requirement of this position. Employees are expected to be punctual and consistently present during their scheduled work hours to ensure the effective and efficient operation of the business.
3. Fosters good working relationships with guests and employees.
4. Wears and maintains all uniforms properly, including nametag. Must wear a gaming license if in possession of one.
5. Takes customer orders accurately and serves food and beverages promptly.
6. Regularly checks up on customers to ensure they are satisfied. If needed, offers refills and retrieves condiments.
7. Delivers excellent customer service. Makes guests feel welcome and wanting to return.
8. Answers questions that guests may have regarding menu options or general information about Baja Billy’s.
9. Follows established security protocols to ensure that the restaurant work environment is safe.
10. Maintains alertness for the performance of all responsibilities and a general awareness of restaurant operations at all times. Keeps the supervisor informed of any concerns.
11. Performs duties in compliance with the Colorado Limited Gaming Act, internal policies and procedures, safety standards, and health standards.
12. Performs other duties, including special projects, as needed and directed.

QUALIFICATION REQUIREMENTS: Demonstrated hands-on hospitality, hosting, or serving experience, preferably within a gaming environment. Demonstrated experience performing within specific deadlines or under pressure. Demonstrated experience in problem-solving, organizing, and prioritizing work.

EDUCATION AND/OR EXPERIENCE: Graduation from high school or equivalent. One (1) or more years of recent and related experience.

CERTIFICATES, LICENSES, REGISTRATIONS: Successful completion of Bloodborne Pathogens and hazardous material training.

OTHER SKILLS/ABILITIES: Excellent customer service skills. Ability to thrive in a fast-paced environment.

PHYSICAL DEMANDS: Essential duties involve performing physical exertion including frequent brisk walking, climbing stairs, bending, stretching, reaching, pushing, kneeling, squatting, crouching, stooping, and standing for an entire work shift with standard breaks. Essential duties require lifting trays containing food and lifting up to 30 pounds to stack, store or move kitchen, restaurant, or general office supplies and equipment. Essential duties involve a flexible workweek with additional hours routinely required.

COMPENSATION AND BENEFITS:

$14.00+ an hour based on experience

Full House Resorts provides a robust benefits package for all employees and eligible family members, including:

• Health & Wellness: Medical (full-time only), HSA, FSA, Dental, and Vision coverage.

For the employees, Full House Resorts provides:

• Financial Security: Life insurance, disability coverage, and supplemental benefits.
• Retirement Savings: 401(k) plan with company matching after one (1) year of service.
• Paid Time Off: Generous PTO program.
• Convenient Transportation: Free shuttle service from Colorado Springs and Woodland Park.
• Wellness Perks: Complimentary local gym membership.
• Professional Growth: Tuition reimbursement and career development opportunities.
• Exclusive Discounts: Employee savings on hotel and resort services.