At W Rome, dining is atmosphere, energy, attention to detail, and the ability to create memorable experiences through people, style, and execution.

We are looking for a Restaurant Manager who combines operational excellence, leadership, and a strong sense of hospitality to lead our restaurant operations with confidence and vision.

The Restaurant Manager oversees the daily operations of the restaurant, bar, and in-room dining areas, ensuring exceptional guest experiences, operational efficiency, and strong financial performance. Working closely with the Food & Beverage Director, this role is responsible for leading and developing the team, maintaining elevated service and sanitation standards, and driving a culture of excellence, collaboration, and guest engagement.

Key Responsibilities

Restaurant Operations & Service Excellence

• Oversee day-to-day restaurant operations, ensuring smooth and efficient service.
• Maintain exceptional service, hygiene, and presentation standards across all outlets.
• Support the floor team during peak service periods and high-demand operations.
• Monitor service flow and guest experience from arrival to departure.

Team Leadership & Development

• Lead, coach, and motivate the restaurant team to deliver high-level performance.
• Foster a collaborative, positive, and guest-focused work environment.
• Identify training needs and support continuous learning and development.
• Ensure employees understand service expectations, procedures, and brand standards.

Guest Experience

• Create a warm, engaging, and elevated hospitality experience for every guest.
• Handle guest feedback and resolve issues with professionalism and care.
• Build guest loyalty through personalized service and attention to detail.
• Continuously drive guest satisfaction and service improvement initiatives.

Financial & Operational Management

• Support departmental financial performance through cost awareness and operational efficiency.
• Monitor staffing levels, productivity, purchasing, and daily operational needs.
• Ensure compliance with all food safety, sanitation, and liquor regulations.
• Recognize quality products and maintain high presentation standards.

WHAT WE ARE LOOKING FOR:

• Previous experience in restaurant management or luxury hospitality Food & Beverage operations
• Strong leadership and people management skills.
• Excellent communication and problem-solving abilities.
• Strong understanding of luxury service standards and guest engagement.
• Ability to perform in a fast-paced, high-energy environment.
• Fluent English required; additional languages are a plus.

WHAT WE OFFER:

• A vibrant, international, and lifestyle-driven environment.
• Opportunities to grow within a globally recognized brand.
• Exposure to high-profile clients, partnerships, and market-leading experiences.
• A team that values ambition, collaboration, and bold thinking.