First Response Finance are an award winning employer and we're proud of it! You’ve only got to have a look at our customer and employee reviews to see how important our people are, and we take their happiness, health, and work-life balance very seriously.
We have seen considerable growth as an organisation and so we are looking to grow our Customer Service departments.
Pay and Benefits
A starting salary of £28,934 moving to £37,531 after three years, along with an annual company bonus scheme
Working Monday to Friday with one Saturday per month
Hybrid working at your line manager’s discretion
And many more!
Key Requirements
A genuine ' Team Player', working collaboratively with your colleagues and our customer base
You will be proactive, someone who takes responsibility for their learning and managing of themselves, a forward thinker with a real drive to give their best and make a positive difference, and can see the bigger picture
Someone who is resilient, who isn't afraid to make big decisions, and living by our one of our operating principles: ' make mistakes and learn from them'
Key Responsibilities
This busy role will be telephone based, taking inbound and making outbound calls throughout the day in relation to a portfolio of customer accounts you are responsible for
You will demonstrate the ability to understand a customers’ financial situation understand the complexity of finance agreements , and make sound decisions to ensure a good customer outcome
Be a great communicator with our customers, explaining things such as payment plans that you have calculated with them
To apply for this position:
You must have the permanent right to work in the UK
Additionally, you’ll find a video link below that offers a glimpse into our Account Management team and provides insight into the department and our company culture in the video below!
We are an award-winning UK finance company with offices in Nottingham, Leigh and Glasgow.
Our primary product is Hire Purchase for motor vehicles, including; used cars, motorbikes and vans, however, we also offer Personal Loans to existing customers.
Our philosophy, 'People, Service, Profit', is at the core of everything we do. We are a people centric business and we believe that the more we invest in our people; the quality and efficiency of our products; and the service that we provide to our customers, the more successful we will be, as we believe that profit is a natural outcome of building an outstanding business filled with highly skilled people.
