Job Description

Endpoint Security & Vulnerability Management Engineer

Please note: As per current corporate policy, this position may require you to be in the office up to four (4) days per week and/or as additionally required based on business needs, onboarding, operational support, or leadership direction

3 years of experience in workplace support, desktop support, service desk, endpoint operations, EWS, systems administration, application support, vulnerability remediation support, or related enterprise technology disciplines

This Endpoint Security & Vulnerability Management Engineer position supports Digital Workplace Planning & Service Management and is focused on reducing enterprise cyber risk through vulnerability remediation, software lifecycle management, endpoint security controls, automation, reporting, and operational modernization

The most qualified candidates will bring strong organizational skills, clear communication, customer-focused support experience, and a demonstrated ability to coordinate work across technical teams. Prior vulnerability management, endpoint security, scripting, or advanced endpoint engineering experience is helpful but may be developed through internal training, mentoring, and hands-on project work

The Endpoint Security & Vulnerability Management Engineer works closely with Cyber Security, Infrastructure, Endpoint Engineering, Service Management, application owners, vendors, and support teams to improve software currency and compliance, accelerate remediation efforts, support secure delivery of endpoint technologies, and strengthen operational efficiency while maintaining a positive end-user experience

This position supports application control, application allowlisting, endpoint privilege management, software lifecycle health, patching support, automation, dashboards, operational documentation, and continuous improvement across the enterprise endpoint environment

JOB REQUIREMENTS

Education:

Bachelor's degree in information technology, Computer Science, Engineering, Cybersecurity, or a related discipline preferred

Military experience, equivalent education, technical training, certifications, and relevant hands-on experience will be considered

Knowledge, Skills and Abilities:

A minimum of 3 years of experience in workplace support, desktop support, service desk, endpoint operations, EWS, systems administration, application support, vulnerability remediation support, or related enterprise technology disciplines.

Certifications, formal technical training, and prior vulnerability management experience are preferred but not required for qualified internal candidates who demonstrate strong ownership, communication, organization, collaboration, troubleshooting, and willingness to learn. The selected candidate may be developed through an internal training plan focused on endpoint security, vulnerability management, automation, reporting, and enterprise remediation practices.

Experience supporting Microsoft Windows endpoints, users, applications, or endpoint-related incidents in an enterprise support environment

Familiarity with Microsoft Intune, MECM/SCCM, Microsoft Configuration Manager, software deployment tools, device management consoles, or comparable endpoint support platforms preferred

Basic understanding of vulnerability management, patching, remediation tracking, compliance follow-up, ticket management, or operational risk reduction preferred; deeper vulnerability management skills may be developed through training

Ability to support vulnerability remediation execution by organizing work, tracking actions, following up with stakeholders, validating outcomes, and escalating blockers as needed

Ability to partner effectively with Cyber Security, Infrastructure, Endpoint Engineering, Service Management, vendors, application owners, Workplace Support, Desktop Support, Service Desk, and EWS teams to coordinate remediation plans and operational follow-through

Exposure to endpoint security concepts such as application control, application allowlisting, endpoint privilege management, least privilege, security baselines, or secure support practices preferred

Experience supporting software installs, application troubleshooting, application upgrades, patching, device remediation, customer validation, or software lifecycle activities

Basic experience with PowerShell, command-line tools, endpoint troubleshooting utilities, or a demonstrated interest in learning scripting and automation preferred

Ability to learn and help develop scripts, workflows, dashboards, reporting methods, and process improvements that increase remediation efficiency and operational visibility

Experience creating, maintaining, or interpreting reports using Excel, Power BI, endpoint management platforms, ITSM data, vulnerability tools, DEX tools, or comparable reporting sources preferred

Working knowledge of ServiceNow, Helix, Remedy, or comparable IT service management platforms

Experience with change management, incident management, problem management, customer validation, operational governance, or audit response activities

Ability to review vulnerability findings, support prioritization discussions, organize remediation actions, and escalate risks based on business impact, operational dependency, asset criticality, and remediation complexity

Exposure to vulnerability management platforms such as Tenable, Qualys, Rapid7, CrowdStrike Spotlight, Tanium, Microsoft Defender Vulnerability Management, or equivalent technologies preferred but not required

Exposure to endpoint privilege management platforms such as Delinea Privilege Manager, BeyondTrust, CyberArk Endpoint Privilege Manager, Microsoft Endpoint Privilege Management, or comparable technologies preferred but not required

Awareness of NIST, CIS, Zero Trust, CVSS, CISA Known Exploited Vulnerabilities, vulnerability prioritization, and risk-based remediation practices preferred; practical knowledge may be developed through internal training and mentoring

Strong troubleshooting, analytical thinking, documentation, follow-up, attention to detail, and problem-solving skills

Excellent written and verbal communication skills, including the ability to communicate technical concepts clearly to technical and non-technical audiences

Ability to manage multiple priorities, organize work across queues or workstreams, coordinate with multiple teams, and drive tasks to completion with appropriate guidance, documentation, and escalation

Strong organizational, documentation, stakeholder management, relationship-building, and customer service skills

Ability to work individually and with a team, as needed, in a fast-paced environment with changing priorities and time-sensitive operational needs

Preferred certifications or equivalent training may include Microsoft 365 Certified: Endpoint Administrator Associate (MD-102), Microsoft Certified: Security Operations Analyst Associate (SC-200), Microsoft Certified: Power BI Data Analyst Associate (PL-300), CompTIA Security+, CompTIA CySA+, ITIL Foundation, Tenable, Qualys, Rapid7, CrowdStrike, Tanium, CyberArk, BeyondTrust, Delinea, Microsoft Security, Identity, Azure, or comparable endpoint security, vulnerability management, endpoint management, reporting, automation, or IT service management training. Certifications are not required at time of hire for qualified internal candidates and may be pursued as part of the internal development plan

Behavioral Attributes:

Committed to safety first through cyber risk reduction, secure endpoint practices, sound judgment, and protection of enterprise systems and users

Positive, persistent, flexible, and able to adapt to changing priorities

Demonstrates intentional inclusion by collaborating respectfully across teams, listening to different perspectives, and building strong relationships with technical and non-technical partners

Drives superior performance through accountability, operational excellence, continuous improvement, and consistent follow-through

Candid, honest, authentic, resourceful, and able to exercise good judgment in complex or time-sensitive situations