Job Description

About QBE

QBE, LLC provides mission-focused technology, cybersecurity, engineering, and enterprise IT support to federal customers. Our teams deliver practical, reliable solutions that help customers sustain secure and effective mission operations.

QBE is seeking a motivated, career-driven, and customer-oriented Video Teleconferencing Technician to support video teleconferencing operations, customer support, conference scheduling, system troubleshooting, and VTC installation activities in Doral, FL.

Essential Duties and Responsibilities

• Provide Tier I and Tier II customer support for Video Teleconferencing (VTC) systems.
• Schedule conferences using Cisco TelePresence Management Suite (TMS).
• Respond to system outages and take appropriate action to alt-route services or use available failover and backup capabilities to meet VTC client requirements.
• Conduct site surveys remotely and on-site to determine specific requirements for new VTC system installations or upgrades.
• Conduct on-site VTC installations, including assisting with end network device configurations, equipment installations, equipment configuration, and system checkout.

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Requirements

Minimum Qualifications

• Working or practical knowledge and understanding of IP networks and how they are implemented as part of, or in support of, VTC systems.
• Experience providing Tier I and Tier II customer support for VTC systems.
• Must have an active Top Secret clearance.

Desired Qualifications

• Experience working within a DoD Combatant Command, including but not limited to SOUTHCOM, NORTHCOM, CENTCOM, CYBERCOM, INDOPACOM, EUCOM, AFRICOM, STRATCOM, TRANSCOM, SOCOM, or SPACECOM, or a Service Component.

Physical Requirements

• Must be able to remain in a stationary position up to 50% of the time.
• Must be able to operate a computer and other office productivity equipment, such as a calculator, copy machine, and computer printer.
• Must be able to frequently communicate with coworkers, management, and customers, including during presentations or meetings.
• Must be able to exchange accurate information in these situations.

QBE is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender, gender-identity and/or expression, age, disability, Veteran status, genetic information, pregnancy (including childbirth, lactation, or other related medical conditions), marital-status, neurodivergence, ethnicity, ancestry, caste, military/uniformed service-member status, or any other characteristic protected by applicable federal, state, local, or international law.