MANTECH seeks a motivated, career and customer-oriented VTC Technician to join our Air Force team at Eglin AFB
The VTC Technician's primary function is to support the United States Air Force’s 53rd Wing Technical Support Services (53rd WTSS) contract.
Responsibilities include, but are not limited to:
Tier I & II customer support
Scheduling conferences using Cisco’s TelePresence Management Suite (TMS)
Responding to system outages and taking appropriate action(s) to alt-route and/or use available failover/back-up capabilities to meet VTC client needs
Conducting site surveys both remotely and on-site to determine specific requirements for new VTC system installations and/or upgrades
Conducting on-site VTC installations to include assisting with end network device configurations, equipment installations, and equipment configuration and check-out
Minimum Qualifications:
Bachelor’s degree in related discipline from an accredited college or university. 2 additional years of experience may be substituted for a degree
2+ years of experience with hands-on/practical experience in the installation, configuration and operation of classified and unclassified VTC systems
Active / valid DoD 8570.01-M IAT-II certification
Working/practical knowledge and understanding of IP networks and how they are implemented as part of VTC systems
Experience providing Tier I and II customer support of VTC systems; e xperience with configuring and managing Cisco switches; experience with General Dynamics Type 1 encryption devices (e.g. TACLANE).
Familiarity with audio / video standards (e.g. H.323 / SIP protocols).
Hands-on experience conducting site surveys remotely and on-site to determine specific requirements for new VTC system installations and/or upgrades
Practical experience conducting on-site VTC system installations to include end network device configuration, equipment installation / configuration, and system check-out.
Security Clearance:
Must have a current/active Top-Secret Clearance with SCI Eligibility
Eligibility for access to Special Access Program Information
Willingness to submit to a polygraph.
Physical Requirements:
Must be able to remain in a stationary position 50%
Needs to occasionally move about inside the office to access file cabinets, office machinery, etc.
Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine and computer printer.
Frequently communicates with co-workers, management and customers, which may involve delivering presentations. Must be able to exchange accurate information in these situations
MANTECH is more than a technology company. We are a company dedicated to service, and we consider our work a part of the public trust. The people of MANTECH are privileged to work for the security of the United States, the welfare of our service members and veterans, the protection of our communities, and the cause of better health care.
We have served the nation for more than 57 years, and in that time we have continually changed and grown to provide the technology that government needs to meet new challenges. We seek people with the same strong ethic of service, creativity, energy, and dedication to serving our country.
We are comprised of more than 9,800 talented employees around the world. Nearly 40% of our employees are veterans. Many others come from the Intelligence Community, Homeland Security and federal civilian agencies. We understand our customers’ challenges because we know their world firsthand.
When Federal managers and military leaders face tough challenges in cyber, data collection & analysis, enterprise IT or systems and software engineering, they turn to MANTECH to get the job done right. These professionals trust MANTECH and stay with us for years because we understand their needs and tackle their most complex challenges head on. They know that reaching their goal is our ultimate objective.
