Job Description

This position requires office presence of a minimum of 5 days per week and is only located at customer's site.

AT&T Global Public Sector is a trusted provider of secure, IP enabled, cloud-based, network solutions and professional services to the Federal Government. We are dedicated to recruiting, developing and empowering a diverse, high-performing workforce that is passionate about what they do, committed to our shared values and dedicated to our customers’ mission.

Our National Security Team supports the intelligence community, providing, operating, and assuring critical voice, video and collaboration services for the full spectrum of operations.

AT&T has an opening for a Tier 1 VTC Operator to support the 24 x 7 Video Operations Center. 

Job Duties/Responsibilities:

• Serve as the interface with the customer for all aspects of video operations.
• Assist customers with the establishment of video teleconferences as well as perform first tier troubleshooting with VTC issues that may arise.
• Configure, operate, maintain, and troubleshoot Tandberg/Cisco & Polycom systems for video teleconferencing & multi-point meetings in classified and unclassified environments.
• Manage and operate Cisco & Polycom MCUs, Cisco VCS Controllers, Expressways, and Gatekeepers.
• Interface with customers at all levels and respond to customer issues courteously and efficiently.

Required Clearance:

TSSCI with poly (#tssci) (#polygraph)

Required Qualifications:

• Possess an understanding of VTC operations and demonstrate customer service skills
• Shift position requires some weekend work on a rotational basis.
• Swing shift: 1:30pm-10pm; M-F
• Candidate must have a total of 4 years of applicable experience. The experience can be a combination of degree and work history. This can be a High School degree and 4 years of work history OR an Associate’s and 2 years, a Bachelors’ and 1 years, a Masters and 0 years or a PhD and 0 years of work history.

Desired Qualifications:

• Polycom, Tandberg, Cisco VTC Gateways, AMX, CompTIA A+, Security+

Our VTC Operator's earn between $72,000 - $95,000. Not to mention all the other amazing rewards that working at AT&T offers. Individual starting salary within this range may depend on geography, experience, expertise, and education/training.

Joining our team comes with amazing perks and benefits:

• Medical/Dental/Vision coverage
• 401(k) plan
• Tuition reimbursement program
• Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)
• Paid Parental Leave
• Paid Caregiver Leave
• Additional sick leave beyond what state and local law require may be available but is unprotected
• Adoption Reimbursement
• Disability Benefits (short term and long term)
• Life and Accidental Death Insurance
• Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
• Employee Assistance Programs (EAP)
• Extensive employee wellness programs
• Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone

Weekly Hours:

40

Time Type:

Regular

Location:

Mclean, Virginia

It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made.