Job Description

Title: VTC Bridge Scheduler

Location: Mark Center VA

Clearance required: Secret Clearance

Requirements

A Video Teleconferencing (VTC) Technician installs, maintains, and troubleshoots audio-visual and conferencing systems. They ensure seamless virtual communication by managing hardware like CODECs, cameras, and microphones, supporting virtual meetings, and resolving technical issues for end-users.

Key Responsibilities

• System Operations: Set up, configure, and operate VTC endpoints, audio mixers, video matrix switches, and flat-panel displays.
• User Support: Provide Tier 2+ technical support, resolve trouble tickets, and offer concierge-level training to end-users and VIP staff.
• Maintenance & Troubleshooting: Conduct routine system checks, firmware updates, and preventative maintenance to ensure optimal audio/video quality.
• Network Integration: Troubleshoot inter-device connections, network infrastructure (e.g., VLANs, IP settings), and protocols such as SIP or H.323.
• Asset & Scheduling Management: Manage conference room reservations, maintain equipment inventories, and document resolution

Job Responsibilities:

• Schedules VTC sessions in VTC bridges, as well as debugging the interoperation of VTC bridges and end points
• Connects and monitors VTC meetings for all customers supported by Joint Service Provider (JSP)
• Bridge liaison between customer and far end COCOMs
• Supports NIPRNet, SIPRNet, Allied Secret and JWICS VTCs
• Installs, configures, and maintains VTC endpoints
• Installs and configures VTC applications, system software and upgrades
• Troubleshooting and repairing hardware and network connectivity issues
• Removes old equipment and performs data migration to new machines

Qualifications

• Education: A high school diploma
• Experience: 3+ years of relevant experience in A/V or VTC operations.
• Technical Skills: Familiarity with conferencing platforms (Cisco or GVS preferred).
• Physical Demands: Ability to sit for long periods of time.
• Clearance (For Defense/Gov Roles): Minimum Secret clearance