Job Description

Business Function

Global Financial Markets Operations (GFMO) supports Global Financial Markets (GFM), a market leader in global markets trading and treasury services, offering comprehensive solutions across the region. GFMO operates a Regional Processing Centre (RPC) model, leveraging a hub-and-spoke structure to provide scalable, resilient, and efficient operational support across the region.

This model enables consistent process excellence, strong risk and control governance, accelerated automation, and high service quality, while supporting an expanding product landscape and evolving regulatory requirements.

Staff will be given opportunities to undertake the regional support role with exposure in engaging stakeholders across diverse geographical locations, business units, upstream functions and support teams to drive effective regional operations.

Responsibilities

• Supporting GFMO Strategic Initiatives & AI Enablement
• Support strategic initiatives within GFM Operations and drive end-to-end review with GFM and all relevant stakeholders as One Bank.
• Act as the primary liaison across regional locations and Business, Technology, and Operations teams, driving standardisation, stakeholder alignment, and operational effectiveness across the franchise.
• Operations analytics to drive process improvements and change management
• Analyse operational levers and drivers to uncover performance gaps, optimize digital adoption rates shaping the business and operational roadmap.
• Leverage performance and risk analytics to drive stakeholder accountability, improve process discipline, and reduce operational inefficiencies, rework, and control incidents.
• RPC Service Delivery Management and Governance

Intragroup Agreements and Service Level Management

• Manage intra-group (outsourcing and non-outsourcing) and partnership agreements, including service level oversight and performance review.
• Drive service excellence through service level monitoring, governance forums, and stakeholder engagement.
• Maintain effective service level, exception management, and escalation frameworks.
• Ensure service levels comply with respective regulatory requirements and Bank policies.

Operations Handbook & Deviation Management

• Partner with each regional locations to ensure alignment to Group’s Operations Handbook.
• Ensures standardisation, deviation management, and remediation of operational, control, and compliance gaps.
• Embrace DBS PRIDE! values and fosters a collaborative, inclusive and cohesive environment.

Requirements

• Bachelor's Degree or equivalent qualification.
• Minimum 8-10 years of experience in banking or financial services, with significant exposure to operational risk management, governance, controls and process improvement initiatives.
• Experience in process mapping, workflow design, and documentation, with the ability to evaluate existing processes and recommend enhancements to improve efficiency, control effectiveness.
• Strong analytical with ability to interpret complex data, perform data cleansing and analysis, identify trends and translate findings into actionable business insights and recommendations.
• Strong critical thinking with the ability to work independently and drive initiatives to completion.
• Excellent stakeholder management, interpersonal, communication skills with ability to effectively engage with stakeholders.
• Highly organized and detail-oriented, with the ability to manage multiple priorities simultaneously, adapt to changing business requirements and perform effectively under tight timelines.

Other Skills/Abilities

• Strong PC skills in Microsoft Office, particularly in PowerPoint
• Data Analytics and workflow design
• Strong Data Literacy
• Proficient in Business Intelligence Tools (Example: Tableau)

Location:

DBS Asia Hub

Job:

COO Office/Business Mgt & Support

Schedule:

Regular

Employee Status:

Full time