Job Description

By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve.

Newsweek Recognizes Sedgwick as America’s Greatest Workplaces National Top Companies

Certified as a Great Place to Work®

Fortune Best Workplaces in Financial Services & Insurance

VP, Warehouse Operations

PRIMARY PURPOSE To provide strategic leadership and operational oversight for warehouse, print production, and fulfillment operations. Ensure consistent, compliant, and high-quality execution across all workflows while driving financial performance, operational efficiency, and scalable growth. Lead cross-functional teams and develop operational strategies that support productivity, accuracy, regulatory adherence, and service excellence.

ESSENTIAL FUNCTIONS and RESPONSIBILITIES

Operational Leadership

• Direct end-to-end operations across shipping/receiving, product processing, destruction, print production, fulfillment, and DEA-regulated activities.
• Establish and standardize processes to ensure consistency, efficiency, and scalability across all sites.

Regulatory Compliance & Risk Management

• Ensure compliance with all applicable federal, state, and industry regulations (e.g., DOT, OSHA, FDA, NABP, DEA, EPA).
• Develop and enforce policies, procedures, and controls aligned to internal standards and regulatory requirements.
• Review contracts impacting operations, identifying risk exposure and feasibility of execution.

Financial & Business Performance

• Own P&L performance for assigned operations, including budgeting, forecasting, and cost management.
• Identify and execute margin improvement and cost optimization initiatives.
• Partner with leadership to develop and implement business plans that drive growth and profitability.

Leadership & Talent Development

• Lead, coach, and develop operations leadership teams to drive performance and engagement.
• Build organizational capability through effective workforce planning, training, and succession development.

Continuous Improvement & Strategy Execution

• Serve as an escalation point for operational issues and drive resolution of complex challenges.
• Lead continuous improvement initiatives to enhance service delivery, efficiency, and quality outcomes.

Stakeholder & Client Engagement

• Build and maintain strong relationships with internal partners, clients, and external stakeholders.
• Ensure operational execution aligns with client requirements and service commitments.

ADDITIONAL FUNCTIONS and RESPONSIBILITIES

• Performs other duties as assigned,
• Supports the organization's quality program(s).
• Travel as required based on business needs.

SUPERVISORY RESPONSIBILITIES

• Administers company personnel policies in all areas and follows company staffing standards and training recommendations.
• Interviews, hires and establishes colleague performance development plans; conducts colleague performance reviews.
• Provides support, guidance, leadership and motivation to promote maximum performance.

QUALIFICATIONS

Education Licensing
Bachelor's degree from an accredited college or university highly preferred. Graduate Degree or studies a plus.

Experience

• Ten (10) years of professional warehousing, logistics, or related operational experience.
• Five (5) years of experience in a senior leadership role with direct accountability for multi-function operations.
• Demonstrated experience managing P&L, budgets, and strategic initiatives.

Skills Knowledge

• Deep operational and regulatory expertise across complex, multi-site environments
• Enterprise-level business acumen with strong strategic and operational judgment
• Strong oral and written communication, including presentation skills
• Advanced financial acumen and analytical capabilities
• Strong operational discipline with attention to process detail and organizational rigor
• Excellent relationship management, with strong negotiation, collaboration, and interpersonal skills
• Proven leadership in team development, organizational effectiveness, and change management
• Proficiency in Microsoft Office and enterprise business applications

WORK ENVIRONMENT
When applicable and appropriate, consideration will be given to reasonable accommodations.

Mental: Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem solving, analysis, and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines.

Physical: Computer keyboarding, occasional lifting, walking, travel as required.

Auditory/Visual: Hearing, vision, and talking. Must maintain valid driver’s license.

NOTE Participation in compliance programs, including DEA prescribed background screening and credit check required for this position. Pre-employment and regular drug testing is also required for this position.

The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time.

Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace.

If you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, consider applying for it anyway! Sedgwick is building a diverse, equitable, and inclusive workplace and recognizes that each person possesses a unique combination of skills, knowledge, and experience. You may be just the right candidate for this or other roles.