Job Description

At Axiom Bank, we encourage you to aim for the sky and leverage your expertise and passion to excel. We are a growing, dynamic organization – this is an exciting time to get on board!

We believe in the value of promoting a healthy work/life balance and are committed to recognizing the role everyone plays in our ongoing success. We offer the following benefits to our Full Time Employees:

• 12 Paid Holidays
• Generous Paid Time Off
• 4% Match on our 401(k)
• Medical, Dental and Vision Benefits
• 100% Company Paid Life, AD&D Insurance, Short and Long Term Disability

Key Responsibilities and Accountabilities

• Business and Functional Requirements: Lead discovery sessions and workshops with stakeholders across the bank to gather, validate, and document business, functional, operational, and reporting requirements for strategic initiatives and enterprise projects.
• Current- and Future-State Process Analysis: Document existing processes, pain points, controls, and dependencies; define future-state workflows that improve efficiency, strengthen controls, and support the bank’s strategic objectives.
• Gap, Impact, and Risk Assessment: Evaluate differences between current processes and target solutions, identify business impacts, dependencies, risks, and issues, and partner with stakeholders to develop recommendations and action plans.
• Business Documentation: Translate business needs into clear, traceable requirements, use cases, user stories, process maps, business rules, and decision documentation for use by project teams, technology partners, and testers.
• Systems Implementation Support: Support business-facing activities for system implementations, enhancements, process improvements, and operational change initiatives, including requirements validation, solution reviews, readiness planning, and post-implementation support.
• Testing and Validation: Develop and coordinate business test scenarios, test cases, and acceptance criteria; support system integration testing, user acceptance testing, defect triage, and validation of end-to-end workflows and controls.
• Stakeholder and Vendor Coordination: Serve as a liaison among business stakeholders, project leadership, technology teams, and third-party vendors to drive decisions, resolve issues, and maintain alignment on scope, priorities, timelines, and readiness.
• Operational Readiness and Change Support: Support organizational readiness through procedure updates, training coordination, business readiness checklists, communication of process changes, and implementation support for impacted teams.
• Governance and Reporting: Maintain organized, audit-ready project documentation including requirements, process maps, action items, risks, assumptions, issues, and status updates for leadership and governance forums.
• Continuous Improvement: Identify opportunities to streamline processes, improve controls, enhance the customer and employee experience, and support ongoing operational and strategic improvements across the bank.

Supervision of Personnel

• None

Working Conditions

• Normal office environment; extensive use of computer; lifting up to 30lbs. The incumbent will be expected to be able to work Monday through Friday; occasional evening and weekend work may be required.

Travel

• Occasional travel may be required based on project needs.

Qualifications Summary

Education

• Bachelor’s degree in Business Administration, Information Technology, Computer Science, or a related field.

Experience

• Minimum of seven years of experience as a Business Analyst in banking or financial services, including experience supporting large-scale system implementations, process improvement initiatives, or enterprise transformation efforts. Experience working across multiple banking functions such as deposits, lending, operations, finance, risk, and compliance is strongly preferred.

Knowledge and Skills

• Strong knowledge of banking operations, products, and processes, with the ability to understand how changes impact multiple areas of the organization.
• Demonstrated experience with requirements elicitation, process mapping, gap analysis, impact assessment, and business documentation in support of enterprise initiatives.
• Experience supporting system implementations, enhancements, and process improvement efforts, including testing, issue resolution, and business readiness activities.
• Ability to develop and execute business test scenarios, support user acceptance testing, and validate that workflows, controls, and outputs meet business requirements.
• Strong understanding of banking controls, risk considerations, and regulatory requirements as they relate to operational processes and organizational change.
• Excellent facilitation, communication, and stakeholder management skills, with the ability to work effectively across executive leadership, business units, technology teams, and third-party vendors.
• Strong analytical and problem-solving capabilities, with the ability to organize complex information, identify root causes, and drive resolution of cross-functional issues.
• Detail-oriented, organized, and proactive with a strong sense of ownership and the ability to manage multiple priorities in a high-visibility, fast-paced environment.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

(Reasonable accommodations may be made to enable individuals with disabilities to perform these tasks. If you need an accommodation, please contact us at hr@axiombanking.com)

Axiom Bank does not discriminate in employment opportunities or practices on the basis of any protected status. It is the policy of Axiom Bank to conduct background, credit reference and drug screening tests as a condition of employment. Drug Free Workplace. EOE/AA/Minority, Female, Disabled, Veteran

Axiom Bank is not seeking assistance or accepting unsolicited resumes from search firms for employment or contractor opportunities. Any resumes submitted without a valid contract will be considered the sole property of Axiom Bank and no fee will be paid.