Job Description

TrueCommerce is entering its next scale phase, and Revenue Operations is the operating system behind that plan. We are hiring a VP of Revenue Operations to build it, run it, and lead the cadence that turns strategy into execution across Sales, Marketing, Customer Success, and Finance. This is a senior seat with real ownership, direct CRO partnership, and a clear purpose to help the GTM organization scale with discipline.

TrueCommerce is a global supply‑chain SaaS leader with a strong customer base, meaningful scale, and commitment to growth. The next phase requires a GTM engine that is predictable, measurable, and built to compound.

Revenue Operations is the center of that work. Today, planning, forecasting, pipeline management, and retention analytics live in adjacent systems and separate cadences. The VP of Revenue Operations will unify them. One forecast. One set of metrics. One operating rhythm across the revenue engine.

This role is a remote opportunity or hybrid (1 day a week in office if located 30 miles of Cranberry, PA)

As VP of Rev Ops you will lead a team of 3-5

Travel: estimated 15%, as business requires

The VP of Revenue Operations owns the infrastructure, cadence, and analytics that run the business. Scope spans three areas:

Sales Operations

• Own CRM and pipeline infrastructure across the full opportunity lifecycle.
• Improve forecasting, commit rigor, and scenario modeling with a single source of truth.
• Enforce pipeline coverage standards and stage discipline to protect forecast integrity.
• Own GTM reporting across weekly cadence, MOR, QBR, and board-level forums.
• Establish and enforce data governance, system controls, and sales process compliance.
• Translate GTM strategy into programs, incentives, and executable sales plays.

Business Operations

• Own GTM planning, capacity modeling, and headcount strategy to align growth targets with resources for new and existing customer bases.
• Own territory design across segment, geography, industry, and ICP to maximize coverage and productivity.
• Drive quota setting, coverage modeling, and attainment distribution to ensure targets are fair, ambitious, and achievable.
• Assess compensation design and plan economics to drive the right selling behaviors and outcomes.
• Drive revenue data model and metric definitions across GTM and Finance.
• Own S&M efficiency analysis, revenue bridge reporting, and board‑level
• Own install‑base operations, including ATR, GRR, NRR, and expansion analytics.
• Assess, improve and uplift productivity and efficiency via our GTM technology stack across CRM, forecasting, reporting, and system integrations.
• Explore, test, and operationalize AI‑driven tools and workflows to improve forecasting accuracy, decision velocity, and GTM efficiency, while setting standards for responsible, scalable adoption across GTM teams.

Operating Cadence and Leadership

• Own weekly forecast and deal review cadence to surface risk early and drive critical action.
• Mature the Monthly Operating Review (MOR) & Quarterly Business Review (QBR) rhythm across the revenue engine.
• Provide clear, forward‑looking visibility to the CRO on performance, risk, and required intervention.
• Establish and run an operating rhythm that gives leadership control of the quarter early.
• Build, lead, and develop a high‑caliber Revenue Operations team with clear accountability and standards.
• Partner closely with Finance, FP&A, and order‑to‑revenue operations to align planning, execution, and reporting.

What Year One Looks Like

The VP of Revenue Operations will be measured on four outcomes:

• One forecast and one set of core revenue metrics, trusted across Sales, Marketing, CS, Finance, and the board.
• Improved forecast accuracy and pipeline coverage discipline, with early warning built into the cadence.
• Clean, reliable GTM data and a tech stack that compounds in value quarter over quarter.
• Measurable gains in Sales and Marketing efficiency, retention, and quota attainment distribution.

Requirements for Success:

This role is built for a seasoned Revenue Operations leader who has done this before, in a high-growth, multi-motion B2B SaaS business, ideally under private equity ownership. The right candidate brings:

• 12+ years in Revenue Operations, Sales Operations, or GTM Strategy, with a scaled B2B SaaS background.
• Proven ownership of forecasting, planning, territories, quotas, compensation, and executive reporting through a PE or public-company operating rhythm.
• Experience presenting to boards and driving the operating cadence behind a CRO.
• Deep command of SaaS metrics across ARR, ACV, GRR, NRR, pipeline coverage, and S&M efficiency.
• Expert-level fluency in CRM management and the modern GTM tech stack, with a track record of building systems that scale.
• Strong analytical judgment, executive communication, and the instincts of a builder who raises the bar for the teams around them.

Perks & Benefits:

• Remote first and casual work environment
• 401k with 3.5% company match and vested after 2 years
• 20 PTO days – 1 birthday day off – 1 Volunteer day – 11 company holidays
• Medical, dental, vision and other life/health insurance plans
• Paid parental leave
• Wellness reimbursement program

Who is TrueCommerce?

TrueCommerce is a high-performing global supply chain network that provides fully integrated, end-to-end supply chain visibility and management. We’ve empowered some of the biggest brands in the world to improve their supply chain performance: Schneider Electric, DanoneWave, Siemen’s, Ocean Spray, and many more.

For additional information, visit our website