LOCATION REQUIREMENT Ideal candidate must be located in one of the following states - NY, NJ, DE, VA, NC, SC, MD

The VP, Practice Operations (Mid-Atlantic) is a key driver of LifeStance's mission to improve patient access to high quality mental healthcareThis position will drive operational and financial effectiveness andownday-to-day responsibility for the operational performance, financialresults, and servicedeliveryin theirassignedregion. TheVP, Practice Operationsis expected to provide strategic and tactical leadership, coaching, and direction totheirfieldleadershipand clinicians of their region.

Additionally, this positionidentifiesand develops strategic growth opportunities,monitorsregional performance, and works closely withcorporate and shared servicesteams to develop competitive strategies in alignment with LFST’s mission and values. This position has budget and financial performance accountability and is a key member of LFST’sPracticeOperations leadership team.

• Build a powerhouse team motivated to deliver high quality outcomes.

• Develop, guide and coach leaders toexecute strategic operating plans and goals for yourregion

• Identifyand achieve key regional priorities, in alignment with LFST organizational priorities

• Review, analyze, and address gaps in service excellence, policies, and/or procedures; proactivelyidentifyissues and implement solutions.

• Serve as executive leader with teams to buildlocal referral source relationships and awareness/knowledge of competition; proactively assess local strengths, weaknesses, opportunities, and threats (SWOT)

• Lead a growing, socially responsible business that strives to be the role model for mental health service delivery.
  

RESPONSIBILITIES

Operational Excellence

• Responsible forfinancial managementof the assigned region, including revenue, center margin and EBITDA targets asestablishedin partnership with Operations leadership

• Partner and collaborate with shared services teams to ensure comprehensive clinician and patient support and effective delivery of mental health services

• Partner and collaborate with Business Development and Marketing teams to promote local awareness of LFST brand, strengthen relationships with local referral source partners, andultimately increaselocal patient access to LFST services

• Accountable for monthly monitoring and report out of assigned key performance indicators, including variance reporting and action plans to meet established objectives

• Accountable for regional goals set by annual operating plan/key performance indicatorsidentified

• Work collaboratively in partnership withinLifeStanceleadership to contribute to process improvements, tools, or resources to enhance the customer and patient experience

• Responsible for strategy execution of assigned geographicregion; manageteam leaders on initiativerollout and operational/process changes and updates

• Accountable for retention of all team members in the assignedregionthrough regular engagement, mentoring, coaching, and performance management;provide coaching support to local teams to mitigate retention risks and promote retention

• Drive a strong culture and environment that will support and enable all team members to be successfulFoster accountability, teamwork and mutual trust and respect for all team members through mentoring and coaching activities

• Ensure adequate staffing levels and resources across all facilities and programs, managing recruitment, training, and retention strategies

• Champion company valuesLead by example, consistentlydemonstratingintegrity, transparency, and respect for diversity in all interactions.

• Actively promote company values in decision-making, team dynamics, and external partnerships.

Staff Performance and Support

• Provide outstanding leadership for geographically dispersed team, recruit key hires, and implement training and cross training to strengthen service offerings

• Responsible for developinga high levelof excellence with the administrative and operations staff of assigned geographic state

• Responsible for regularly engaging with Direct Reports and skip level teammates tosolicitfeedback, mentor, engage (e.g., educate on career progression path
  

Clinician Performance and Support

• Partner and collaborate with Clinical/Medical Leadershipdyadsto ensure clinical team is trained onappropriate clinicalpolicies and best practices and has local operational support to effectively deliver care

• Accountable for cliniciangrowth and hiring(execute hiring goal, reduce turnover, support national onboarding efforts); work with local teams to ensure patient and clinician satisfaction andhigh levelof service excellence

• Troubleshoot and triage potential issues toidentifyroot cause

EXPERIENCE&REQUIREMENTS:

• Bachelor’s Degree Required;Master’s Degree in Business or Healthcare Administrationpreferred, or significant (12+ years) healthcare operations experiencerequired

• 10+ years of operational management within a healthcare setting

• Subject matterexpertisewith clinical operationsDemonstrated Financial Performance Management with past success driving P&L performance across a geographically dispersed region

• Exceptional team and staff level engagement

• Experience leading a diverse team witha track recordfor hiring, coaching, andretainingstrong talent

• Microsoft Office Experience; Strong Excel and PowerPoint

• Highly organized with strong attention to detail and accuracy

• Proven ability to improve business processes, methods, quality, and decision-making to achieve meaningful, measurable improvements

• Demonstrates awareness, inclusivity, sensitivity, humility, and experience in working with individuals from diverse ethnic backgrounds, socioeconomic statuses, sexual orientations, gender identities, and other various aspects of culture

• Travel isrequiredfor this position.The role involves regular travel to facilities within the region, as well as domestic travel for leadership meetings.Candidates should be comfortable with occasional overnight stays and flexible scheduling to accommodate travel needs.
  

PHYSICAL REQUIREMENTS

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

• While performing the duties of this job, the employeeis regularly required tosit, stand, bend,talkandhear The employee isfrequentlyrequired to walk. The employee must be able to lift and/or move objects up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depthperceptionand the ability to adjust focus.

COMPENSATION: $185,000 - 215,000/annually, with annual bonus potential.

LifeStance provides the compensation range and benefits that it in good faith believes it might pay and/or offer for this position. LifeStance reserves the right to ultimately pay more or less than the posted range and offer additional benefits and other compensation, depending on circumstances not related to an applicant’s sex or other status protected by local, state, or federal law.