With over 10 million sales interactions annually, Humana understands that while great products are important, it’s the quality of our service that truly defines us. We know that when our members and prospects have delightful and memorable experiences, it strengthens their connection with us and enables us to put their Health First. After all, a health services company that has multiple ways to improve the lives of its customers is uniquely positioned to put those customers at the center of everything it does.
The Vice President, Partner Channel is accountable for setting the strategy, operating model, and performance management of the enterprise’s Medicare partner distribution, spanning call center/BPO, and FMO relationships. This executive leader drives profitable growth with a focus on Humana Medicare products, including Medicare Advantage, PDP, Med Supp, Dental, Vision and any other products under the Medicare umbrella, elevates quality and STARs outcomes, and builds a culture of excellence across a ~200-person organization. The role leads portfolio optimization, tiered partner models, compliance-forward oversight, and omnichannel programs that improve conversion, cost-per-sale (CPS), retention, and member experience.
This leader will be responsible to develop the strategy to drive continued growth and retention in Medicare sales working in alignment with Humana objectives/goals to apply channel and industry knowledge to create and implement strategies that meet or exceed membership targets, retention, and cost of sale. This leader will collaborate closely with local and national partner leadership, Sales Integrity, Product and Marketing Leadership, Medicare Sales Strategy team and Corporate Strategy. This role reports to the SVP, Distribution.
Key Responsibilities
Sales & Growth Leadership
Partner Strategy & Portfolio Management
Efficiency, Cost, and NPV Improvement
Quality, Compliance & STARs
People Leadership & Culture
Operating Model & Enablement
Qualifications
Leadership Competencies
Travel & Work Style
Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.
Scheduled Weekly Hours
40Application Deadline: 04-07-2026
About Humana: Humana Inc. (NYSE: HUM) is a leading U.S. healthcare company. Through our Humana insurance services and our CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare and Medicaid, families, individuals, military service personnel, and communities at large. Learn more about what we offer at Humana.com and at CenterWell.com.
Equal Opportunity Employer
It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.
Humana will never ask, nor require a candidate to provide money for work equipment and network access during the application process. If you become aware of any instances where you as a candidate are asked to provide information and do not believe it is a legitimate request from Humana or affiliate, please contact yourcareer@humana.com to validate the request
At Humana, our cultural foundation is aligned to helping members achieve their best health by delivering personalized, simplified, whole-person healthcare experiences. Recognizing healthcare needs continue to evolve for each person, for each family and for each community, Humana continuously creates innovative solutions and resources that help people live their healthiest lives on their terms –when and where they need it. Our employees are at the heart of making this happen and that’s why we are dedicated to building an organization of dynamic talent whose experience and passion center on putting the customer first.
