Job Description

The Japan Research Institute (JRI) Limited is a subsidiary of Sumitomo Mitsui Banking Corporation (SMBC) Group. SMBC Group is a Tokyo-based bank holding company that is ranked among the largest 25 banks globally by assets under management. JRI provides comprehensive, highly value-added information services through the coordinated application of its 3 functions. i.e. information systems, consulting and think-tank. As a system integrator, JRI offers services in IT strategy planning, implementation and outsourcing to a broad range of industries and activities. JRI Singapore currently supports the overall IT functions of Sumitomo Mitsui Banking Corporation (SMBC) in Asia Pacific Region.

Responsibilities

Planning

• Plan for development activities and provide effort estimates.

Requirement Gathering

• To discuss and work with System Analysts to understand and analyze user/business/system functional requirements to determine the delivery requirements.

Create Technical Impact Analysis

• Conduct risk assessment to examine, evaluate existing vs. to-be processes, determine and identify any technical constraints and limitations to the proposed solutions.
• Design technical solutions based on Functional Specification Document.

Development & Testing

• Build solutions based on Technical Specification and conduct unit tests to ensure quality of development.
• Configure Fenergo platform modules (KYC, AML, Onboarding, Client Due Diligence) to meet business and regulatory requirements.
• Customize workflows, data models, rules engines, UI components, and product logic using Fenergo’s configuration tools.
• Work with business analysts to interpret requirements and translate them into technical Fenergo configuration tasks.
• Collaborate with integration developers on APIs and data mapping between Fenergo and upstream/downstream systems
• Participate in version upgrades and ensure smooth migration of configuration components.
• Provide post-implementation support for configuration issues, enhancements, or optimizations.
• Support test activities to ensure all errors reported are resolved timely. Assist in integration test and user acceptance test.

Create Release Documents

• Create or review documents related to system release or deployment.

Incident support

• Provide technical support in resolving incidents. Conduct root cause analysis.

BAU support

• Provide day-to-day support and maintenance of critical business applications.
• Monitor application performance, troubleshoot issues, and ensure timely resolution.
• Manage and resolve incidents, service requests, and user queries related to the application.
• Perform bug fixes, patches, and application upgrades.
• Document incidents, solutions, and support processes for knowledge sharing.
• Perform root cause analysis for recurring issues and recommend improvements.
• Ensure compliance with SLAs (Service Level Agreements) and ITIL processes.
• Support application deployments, testing, and validation activities.
• Liaise with stakeholders to understand application functionality and provide effective support.
• Guidance and coaching: Provide the necessary guidance and coaching to team members and vendor staff on timely and quality deliverables.
• Timely escalate issues to PM of any challengers and issues.
• All other duties and tasks as assigned.

Requirements

• Bachelor’s degree in computer science or information technology.
• 5- 10 years' experience in software development using .Net technologies, preferably C#.Net.
• Good to have Python experience in ETL.
• Experience working in a bank or financial institution is preferred.
• Experience in deploying, and maintaining, cloud-native .Net applications on Microsoft Azure.
• Hands-on experience in developing Azure Functions, Azure messaging computes.
• Good knowledge in SDLC methodologies (Waterfall and/or Agile).
• Good presentation, communication, and coordination skills.
• Proactive and self-motivated.
• Proven track record of team leading experience.
• Ability to contribute individually and collaborate well in a team.
• Strong sense of accountability and ownership.
• Good to have CLM domain knowledge.
• Good to have Fenergo product knowledge.