Responsibilities

• Formulate, implement, and periodically review policies, procedures, and best practices to enhance efficiency and ensure compliance across front-to-back banking operations.
• Manage issues and queries relating to Head Office policies and requirements, and provide timely guidance, solutions, or workarounds where appropriate.
• Lead or support projects and cross-functional initiatives aimed at strengthening internal controls, improving operational efficiency, and driving automation and digitalization initiatives as assigned by Management.
• Provide advisory support and recommend solutions or management responses to address audit findings and regulatory observations.
• Conduct on-site operational reviews and inspections to assess the effectiveness of internal controls and governance practices.
• Lead and develop the Operational Risk Control Team to ensure departmental objectives and collective goals are achieved.
• Prepare and present regular management updates, reports, and progress assessments to senior stakeholders.

Requirements

• Strong understanding of end-to-end banking operations (front-to-back). Experience in the Corporate Banking sector will be an advantage.
• Good knowledge of local banking regulations, operational risk management principles, and control frameworks.
• 10-15 years of experience in Banking Operations, Risk Management, Internal Control, or banking-related project management.
• Proficient in Microsoft Office applications, including Excel, PowerPoint, Word, and collaboration tools.
• Excellent interpersonal, communication, presentation, and stakeholder management skills.
• Strong analytical and problem-solving abilities, with the capacity to work independently and manage multiple stakeholders.
• Demonstrated ability to collaborate effectively and build positive working relationships across departments and regions.
• Ability to manage multiple priorities and adapt effectively in a dynamic environment.
• Prior experience in people management, team leadership, and staff development is preferred.