Job Description

Locations: Jacksonville, Florida

Categories: Management & Supervision

Req ID: 62533

Overview

The VP of Operations provides executive leadership and oversight for both the strategic direction and day-to-day operational performance of the hospital, ensuring the delivery of safe, high-quality, patient-centered care while maintaining operational excellence, financial sustainability, and full regulatory compliance. This role is responsible for developing, implementing, and monitoring operational strategies that align with the organization’s mission, vision, and long-term goals, while fostering a culture of accountability, collaboration, innovation, and continuous improvement across all areas of responsibility.

The position exercises direct management oversight for the planning, development, and performance of key clinical and operational departments, including Radiology, Pharmacy, and Laboratory Services, as well as the Orthopedic and Oncology Service Lines. Working closely with physicians, clinical leaders, and administrative teams, the VP of Operations ensures that these areas deliver high-quality, cost-effective services that meet the evolving needs of patients, providers, and the broader community. The role is accountable for driving service excellence, improving patient outcomes, optimizing resource utilization, and supporting the growth and advancement of these critical service lines.

In addition, the VP of Operations oversees the performance and accountability of contracted services, including Environmental Services (EVS), Food and Nutrition (F+N), and Patient Transport, ensuring key performance indicators (KPIs) consistently exceed established targets while maintaining exceptional quality standards, patient satisfaction, and customer experience outcomes. Through strong vendor management, performance monitoring, and process improvement initiatives, this leader ensures operational efficiency and service reliability across all support functions. This includes identifying opportunities for operational improvement, leading change management initiatives, leveraging data-driven decision-making, and promoting best practices that support quality, safety, productivity, and financial performance.

Responsibilities

1. Leadership and people management: transformative leadership, coaching, cross-functional collaboration.
2. Operational excellence: patient flow optimization, throughput, capacity planning, demand forecasting.
3. Financial acumen: budgeting, cost management, revenue cycle understanding, capital planning.
4. Quality and safety focus: data-driven improvement, risk mitigation, accreditation readiness.
5. Communication: clear, persuasive communication with clinicians, staff, and external partners.
6. Technology fluency: EMR systems, Bl tools, scheduling and bed-management platforms.
7. Change management: leading complex initiatives across diverse teams.
8. Demonstrated ability to collaborate with others to achieve organizational goals and objectives.

Qualifications

• Master's degree in a healthcare-related discipline required
• Seven (7) or more years of progressive hospital operations leadership experience, preferably within an academic medical center or integrated health system.
• Experience leading complex ancillary services, including Pharmacy, Laboratory, Radiology, and Oncology, Rehab and Orthopedic Service Lines.
• Demonstrated success in operational excellence, financial management, strategic planning, and service line growth.

Preferred

• Executive leadership experience overseeing Service Lines.
• Experience leading Laboratory and/or Radiology services in addition to Pharmacy.
• Multi-site or regional academic health system leadership experience.