Job Description

Vice President, Operations Leader – Johannesburg

Purpose

The VP for Services will be responsible for the P&L and execution of service obligations for locomotive service agreements across South Africa, Guinea, Mozambique, Angola & Liberia. This is a $150M annual turnover business.

Essential Responsibilities

• Achieve business financial targets, responsible for the revenue, profitability and cash collection for region contracts.
• Participate in development and lead the execution of the Services
  
  growth strategy for SSA
• Assure timely resolution of customer issues and customer satisfaction
• Responsible for building strong long-term relationships with
  
  key customers and industry stakeholders within SSA.
• Lead complete field resource management
  
  efforts.
• Support all operations and maintenance operational processes.
• Provide accurate and timely information to assigned personnel
  
  regarding salary planning, performance appraisals, career coaching and disciplinary action as
  
  required.
• Lead efforts to ensure customer service excellence for assigned
  
  customers.
• Lead service engineering to accomplish effective support of region customer
  
  service objectives.
• Manage cost control, quality, and operations-oriented customer
  
  communications.
• Implement Operation Safety Policy Instructions, conduct field work in
  
  compliance with local EHS policies and applicable regulations and encourage good employee safety
  
  practices.
• Participate and lead business Lean processes.
• Interface regularly with
  
  commercial team to review the progress of growth initiatives and participate in the
  
  development of new service offerings.

Desired Characteristics

• Business and finance acumen.
• MBA degree.
• Strong oral and written communication skills.
• Strong interpersonal and leadership skills.
• Commercial experience with government customers
• Experience in managing multi-year service agreements, Rail industry a bonus
• Demonstrated ability to analyze and resolve problems.
• Demonstrated ability to lead programs / projects.
• Additional language skills such as French and Portuguese are advantageous.
• Established project management skills.

Qualifications

• Bachelor’s degree in engineering from an accredited university or college.
• Minimum of 5 years P&L leadership experience
• Experience in people leadership roles covering multiple countries across the SSA region.
• Fluent in English language (writing, reading, speaking, listening).
• Demonstrated experience in a matrix international organization
• Applicants must be South African citizens, permanent residents, or otherwise legally authorized to work in South Africa at the time of application.
• This position requires frequent domestic and international travel, extended periods of standing, walking, and other activities associated with field-based work.
• Candidates must be medically fit and capable of performing the inherent physical requirements of the role, with or without reasonable accommodation, where applicable.
• Appointment may be subject to verification of work authorization and, where permitted by law and relevant to the role, a medical fitness assessment.

Additional Information

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No Agency Submissions

The Company does not accept unsolicited resumes from agencies or search firms. Please do not forward resumes to employees, hiring managers, or any other company location. The Company will not be responsible for any fees related to unsolicited resumes and reserves the right to hire candidates submitted through unsolicited means without obligation to pay a fee.

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