USRC's greatest strength in being a leader in the dialysis industry is our ability to recognize and celebrate the differences in our diverse workforce. We strongly believe in recruiting top talent and creating a diverse and inclusive work climate and culture at all levels of our organization.

The Vice President of Operational Excellence -- Home Therapies provides enterprise-level leadership across programs that drive efficiency, quality, and scalability in home dialysis operations. This role oversees labor management, supply management, outlier management, and kidney care options education, ensuring alignment with organizational strategy and the successful delivery of patient-centered care. The VP partners with operational, clinical, and corporate leaders to implement standardized processes, optimize resource utilization, and promote continuous improvement across all home therapy programs

Essential Duties and Responsibilities include the following. Other duties and tasks may be assigned.

Strategic Leadership & Operational Excellence

• Develop and execute enterprise strategies to optimize operational efficiency, resource utilization, and scalability across Home Therapies.
• Oversee Directors and Senior Directors leading Labor Management, Supply Management, Outlier Management, and Kidney Care Options Education, ensuring program goals align with organizational priorities.
• Promote a culture of innovation, accountability, and performance improvement across multi-state operations.
• Partner with executive leadership to integrate operational excellence initiatives into enterprise growth strategies.
• Partner with Clinical Services to drive Culture of Safety efforts across Home Therapies Operations.

Labor, Supply, & Resource Optimization

• Ensure effective implementation and adherence to scheduling systems, float pool deployment, and workforce efficiency measures across home programs.
• Oversee supply chain processes specific to home therapies, including forecasting, inventory control, equipment lifecycle tracking, and distribution.
• Reduce variability and drive efficiency by standardizing workflows for labor and supply management across regions.
• Provide executive oversight of national float and traveler RN resources to ensure patient care continuity.

Performance Improvement & Outlier Management

• Direct enterprise-level initiatives to identify, analyze, and mitigate outliers in clinical, operational, and financial performance.
• Leverage data dashboards, KPIs, and advanced analytics to proactively address performance gaps.
• Lead cross-functional initiatives to ensure regulatory compliance, operational consistency, and quality improvement.

Education, Patient Navigation & Growth Enablement

• Guide national Kidney Care Options Education strategy, ensuring all patients receive comprehensive modality education to support informed decision-making.
• Oversee field deployment and professional development of Kidney Care Options Educators, aligning resources with patient and market needs.
• Ensure programs support growth in home modalities and transplant readiness by enhancing patient navigation and education.

Financial Oversight & Resource Accountability

• Oversee budgets for all Operational Excellence programs, ensuring financial stewardship and alignment with enterprise cost-containment goals.
• Monitor workforce, supply, and outlier reduction initiatives to ensure return on investment and sustainability.
• Provide executive reporting on financial and operational outcomes to senior leadership.

Leadership Development & Team Performance

• Recruit, mentor, and develop leaders across all Operational Excellence functions, ensuring strong succession planning and leadership pipelines.
• Build and sustain high-performing teams by fostering professional development, collaboration, and continuous learning.
• Ensure a culture of inclusivity, innovation, and operational discipline across direct and indirect teams.

Collaboration & Stakeholder Engagement

• Partner with Clinical Services, Field Operations, IT, Supply Chain, and external stakeholders to integrate initiatives and support enterprise-wide goals.
• Act as the primary liaison for operational excellence strategies, representing the organization at executive forums, industry events, and cross-functional initiatives.

Qualifications/Requirements:

• Education: Bachelor's degree required; Master's degree in healthcare administration, business, or related field strongly preferred.
• Experience: 10+ years of healthcare leadership, with at least 7 years in dialysis, home therapies, or chronic care management; proven success managing multi-site or enterprise-level programs.
• Skills: Expertise in workforce optimization, supply chain operations, performance improvement, patient education strategy, and enterprise change management.
• Other: High national travel required; strong familiarity with digital health, workforce systems, and data-driven operations preferred.