Job Description

Who We Are

Charter Schools USA (CSUSA) is one of the largest and highest ­performing education management companies in the United States, proudly serving over 82,000 students in over 150 schools in four states. Founded by Jonathan Hage in 1997, CSUSA's mission is a Relentless Commitment to Student Greatness in School and in Life™. CSUSA provides an academically rigorous education to students equipping them with real world readiness, prepared for college or career after graduation. With an unwavering dedication to the success of students from every background, CSUSA is closing the gaps in achievement and opportunity, keeping our promise of Strong Minds, Good Hearts™.

Job Purpose

To join a team of people with the mission: Relentless Commitment to Student Greatness in School and in Life ™. If you love inspiring and motivating young learners and want to put students first in education, CSUSA is the right place for you. We deliver on our promise of Strong Minds, Good Hearts™ through an education model that gives every student the opportunity for success. As the Vice President of Operational Excellence for our School Management Organization, you will provide strategic leadership, operational oversight, and hands‑on management to drive cost savings, increase revenue, and support the development of World Class PK--12 systems. You will collaborate closely with the President, functional area leaders, and school/field leadership teams to optimize resources, maximize enrollment, support the delivery of Red Carpet customer service, and ensure all schools operate with the highest levels of efficiency and effectiveness. Your role will directly advance the organization's mission by aligning operational quality with academic and organizational goals.

How You Will Impact Education

• Partner with the President to lead initiatives that improve operational performance across the organization's PK--12 school portfolio.
• Drive cost savings strategies and revenue growth initiatives, ensuring optimal use of resources, staffing, and tools.
• Oversee and improve enrollment strategies to ensure strong student recruitment and retention.
• Develop, implement, and monitor systems, processes, and best practices that support World Class PK--12 education.
• Champion Red Carpet customer service standards across all schools, fostering an exceptional experience for students, families, and visitors.
• Collaborate with functional leaders (finance, facilities, HR, IT, education, etc.) to align operational support with school needs.
• Work directly with school/field leaders to assess operational strengths, identify opportunities, and implement solutions that drive efficiency and quality.
• Monitor and evaluate operational performance metrics, providing regular reports and recommendations to the President.
• Serve as a strategic resource for budgeting and resource allocation to ensure alignment of fiscal investments with school operational priorities.
• Lead cross‑functional projects designed to streamline workflows and enhance service delivery to schools.
• Ensure compliance with all applicable state, federal, and organizational regulations, standards, and policies.

Required Qualifications and Skills

• Demonstrates enthusiasm and commitment toward CSUSA's mission, values and promise.
• Strong strategic planning, resource optimization, and change management skills.
• Demonstrate ability to lead people and achieve results through others.
• Exceptional skills in building trustful relationships with diverse stakeholders.
• Excellent communication, negotiation, and problem-solving skills.
• Work and interact with individual at all levels of the organization.
• Ability to consistently be at work, to arrive on time, to follow instructions, to respond to management direction and solicit feedback to improve performance.
• Strong customer orientation.
• Possess in-depth comprehensive knowledge of overall education operations and management.

Job Requirements

• Master's degree from an accredited college or university in Business Administration, Education Leadership or an equivalent major.
• At least 8-10 years related experience in educational leadership roles, preferably at the K-12 level.
• Proficiency with Microsoft Office (Word, Excel, PowerPoint), Student Information Systems, preparing reports and visual presentations.
• A proven track record of strategic planning, organizational development, and change management.

May perform other duties as assigned.

Work Environment

While performing the responsibilities of this position, the work environment characteristics listed below are representative of the environment the employee will encounter:

• Usual office working conditions.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Regular travel within or outside the state to visit schools and meet with school leaders.
• Light work: Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force as frequently as needed to move objects.

FLSA Overtime Category

Job is exempt from the minimum wage and overtime provisions of the Fair Labor Standards Act.