Job Description

Vice President of Service
Location: Remote w/ travel (Covers TX, FL, MD, VA)
Reports To: Chief Executive Officer
Company: [Confidential] – A Private Equity–Backed Commercial Roofing Contractor


Our client is a private equity–backed commercial roofing contractor implement the second phase of an aggressive growth phase. We’re seeking an accomplished Vice President of Service to architect, launch, and scale a best-in-class service division. This leader will start with a lean foundation and build toward a nationally integrated, branch-scalable service platform, positioning service as both a growth engine and a long-term client retention strategy.

This role requires a strategic builder and operator, someone who has built service programs, teams, and processes within a high-growth, multi-branch contracting business. Key Responsibilities
Strategic Leadership

• Develop and execute the national service strategy, including revenue growth, branch rollout, technician development, client experience, and technology integration.
• Build and lead a service-first culture that emphasizes speed, reliability, and client retention.
• Partner with the executive team to align the service strategy with PE-backed growth objectives and overall company valuation goals.

Division Development & Scale

• Design and implement the organizational structure for the service division, including leadership, dispatch, sales, and field operations.
• Standardize processes for work order management, estimating, preventative maintenance, and emergency response.
• Build scalable P&L models, KPIs, and dashboards for branch-level reporting and performance management.
• Establish training, recruiting, and career pathing programs for technicians, service managers, and service sales reps.

Operational Excellence

• Implement and refine systems for CRM, field service management, and asset tracking to ensure operational efficiency.
• Develop pricing strategies, preventative maintenance programs, and multi-site client service offerings.
• Drive data-backed decision making, using analytics to improve response times, margin performance, and customer satisfaction.

Growth & Business Development

• Partner with business development and account management teams to expand national and regional accounts.
• Build strong relationships with key commercial clients, property managers, and facility directors to position the company as a trusted maintenance partner.
• Create scalable service models that can be replicated as the company expands into new markets or acquires additional branches.

Qualifications

• 10–15+ years of progressive leadership experience within building services such as Mechanical, HVAC, ESPC, Energy Services, or Roofing
• Proven success building or transforming a service division within a multi-branch contracting or construction environment.
• Deep understanding of service P&L management, dispatch operations, and customer lifecycle strategies.
• Experience integrating technology platforms (CRM, ERP, field management systems) to drive operational visibility.
• Demonstrated ability to recruit, develop, and lead high-performing service teams across geographies.
• Strong financial acumen with the ability to translate operational KPIs into business outcomes.
• Experience in a private equity or investor-backed environment is preferred.

Why Join Us

This is a rare opportunity to build a service enterprise from the ground up within a PE-backed platform poised for national expansion. The VP of Service will shape the culture, systems, and standards of a rapidly growing company and play a key role in driving long-term enterprise value.