Job Description

About Sapio Sciences

Sapio Sciences is on a mission to accelerate scientific discovery, therapeutic development and high-throughput clinical and diagnostic services. We bring together scientists, engineers, and industry specialists to build a unified lab informatics platform that help s organizations move faster, work smarter, and generate deeper insight from their data.

Artificial intelligence is central to how we innovate and operate. Within our platform, AI enhances how laboratories structure, interpret, and act on scientific data. Across our business, we apply AI thoughtfully to improve efficiency, scalability, and decision-making. It is not an add-on or future ambition. It is embedded in how we build, deliver, and continuously improve.

Our platform unifies ELN, LIMS, and scientific data management within a highly configurable environment. Scientists, laboratory professionals, and bioinformaticians rely on Sapio to manage end-to-end laboratory operations, from instrument integration and experiment setup to sample management, data analysis, and reporting. We design solutions that are powerful yet practical, enabling teams to focus on science rather than systems.

Working at Sapio

Our EMBRACE values guide how we work and grow together. We take ownership of our outcomes, collaborate openly across functions and geographies, and remain curious about how science and technology can evolve. We are accountable to each other and to our customers, and we measure our success by the real-world impact our platform enables.

Working at Sapio means being part of a lean, growth-focused team where ownership is expected and progress matters. We value colleagues who are motivated by impact and comfortable operating in an evolving environment.

At Sapio, you will work alongside people who care deeply about advancing drug discovery and improving laboratory operations worldwide. Ideas are encouraged, initiative is recognized, and professional growth is supported. As a scale-up, we move with pace and purpose, balancing innovation with responsibility.

We partner with laboratories around the world, from emerging biotech companies to global pharmaceutical and diagnostics organizations, who trust Sapio to deliver intelligent, science-aware solutions that support discovery, development, and diagnostics.

About the Role

As the VP of Sales, you will lead, mentor, and develop our global team of Strategic Account Managers spanning both the United States, Europe and International markets. Reporting directly to the Chief Commercial Officer, this is a senior leadership role that sits at the heart of our commercial organization and is responsible for the long-term growth, retention, and strategic expansion of Sapio’s most important customer relationships.

You will set the vision and operating model for strategic account management at Sapio, driving consistency in how we engage enterprise and growth-stage customers, identify expansion opportunities, and deliver measurable value. You will be both a hands-on leader and a strategic thinker — coaching your team while also rolling up your sleeves on the most complex accounts.

This is a pivotal hire for Sapio. You will shape how we scale our growth engine globally, working in close partnership with Sales, Product, and Customer Success to ensure our customers achieve outstanding outcomes with our platform.

Working Location

This is a remote role based on the East Coast of the United States, with an expectation of regular travel to meet your global team, key customers, and Sapio leadership. Our employees are distributed across the world, with physical offices in York, PA, Fort Lauderdale, and London.

Essential Responsibilities

• Lead, manage, and develop a global team of Strategic Account Managers across the US, Europe and International markets, providing clear direction, coaching, and performance oversight.
• Define and implement a scalable strategic account management framework, including account planning methodologies, engagement cadences, and expansion playbooks.
• Drive net revenue retention and growth to meet or exceed Sapio’s annual targets across Sapio’s strategic accounts, ensuring customers are achieving measurable value and deepening their investment in the platform.
• Develop and deploy a regular cadence of KPIs that are both visible and managed relentlessly to underpin predictable growth performance.
• Assume personal responsibility for top line performance and personally invest in the critical accounts that form the basis of our annual performance.
• Build and maintain executive-level relationships with key customers, acting as a senior point of escalation and partnership for the most complex accounts.
• Partner with the CCO and broader organizational leadership to set targets, define priorities, and report on the health and performance of the strategic account portfolio.
• Collaborate closely with Sales, Customer Success, Product, and Marketing to align on customer needs, surface expansion opportunities, and feed market intelligence back into the business.
• Recruit, onboard, and retain top account management talent, fostering a high-performance, customer-focused team culture across geographies that is best in class.
• Drive operational excellence through effective use of CRM tools, pipeline hygiene, and consistent reporting standards.
• Represent Sapio at industry events, customer meetings, and executive briefings as a senior commercial leader with high market credibility.

Required Skills & Experience

• Significant experience in strategic account management, customer success, or enterprise sales within a B2B SaaS environment.
• Demonstrated mastery of complex enterprise software sales, including fluency in one or more recognized sales methodologies (e.g. MEDDIC, Challenger, Force Management), executive-level engagement, and commercial negotiation on large, multi-year deals."
• Demonstrated experience leading and scaling a team of account managers or customer success professionals, ideally across multiple geographies and cultures.
• Capable of creating playbooks, best practices and leading from the front on sales execution.
• Proven track record of delivering targets, driving net revenue retention, expansion, and long-term customer value in complex, multi-stakeholder enterprise accounts.
• Experience working with or selling to customers in life sciences, biopharma, diagnostics, or adjacent sectors is strongly preferred.
• Familiarity with LIMS, ELN, or broader lab informatics solutions is advantageous.

Required Skills & Abilities

• Exceptional leadership and people management skills, with the ability to inspire, develop, and hold a geographically distributed team accountable.
• Strong executive presence with the ability to engage credibly with C-suite and senior stakeholders at customer organisations.
• Commercial acumen with a deep understanding of account planning, renewal management, and expansion strategies along with multiple sales methodologies and how to effectively implement them
• Data-driven approach to managing team performance, with strong analytical and reporting capabilities and a demonstrated ability to drive accountability in the function.
• Excellent communication and interpersonal skills, with the ability to build trust quickly both internally and externally.
• Collaborative by nature, with a strong ability to work cross-functionally and influence without authority.
• Comfortable operating in a fast-paced, evolving scale-up environment where structure may need to be built as you grow.
• Willingness to travel regularly across the US and to Europe to support the team and key accounts.

What We Offer

At Sapio Sciences, we recognise that our people are our greatest strength. That’s why we’re proud to offer:

• A competitive salary and benefits package
• Flexibility to work remotely, with opportunities to travel
• A comprehensive onboarding and training programme
• Ongoing opportunities for professional growth and development
• A collaborative, inclusive and supportive work environment

Sapio Sciences is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Our People

At Sapio Sciences, our people are at the heart of everything we do. Our lab informatics solutions are powered not just by technology, but by a shared commitment to our core values—what we proudly call The Sapio Seven, aka

• Embrace the future
• Make a difference
• Be true partners
• Remember why we’re here
• Act with empathy
• Commit to transparency
• Excel in quality

These values shape how we work, how we grow, and how we deliver impact for our clients every day.

Reasonable Adjustments

We are committed to ensuring an inclusive and accessible recruitment process. If you require any reasonable adjustments at any stage of the application, interview & assessment process, please let us know. We will work with you to support your needs in confidence.

Equal Opportunity

Sapio Sciences hires based on merit, capability, and potential. Selection decisions are made using job-related criteria aligned to the needs of our customers and business.

We are an equal opportunity employer and do not discriminate on the basis of any characteristic protected by applicable law.