Job Description

Fourvenues

Your mission

• Post-sales operations & support optimisation
• Implementations ( festivals, POS, phased rollouts)
• Data & Business Intelligence
• Procurement (internal & hardware resale)
• Finance operations (KPIs, margins, cost control)
• Tech  integrations
• Internal operations
• Act as the main owner of end-to-end operational performance.

• Design, implement and own company-wide operational KPIs.
• Ensure reliable, timely and actionable data for decision-making.
• Work closely with the Data team to build scalable reporting models.
• Identify inefficiencies, misalignments and bottlenecks across teams and countries.

• Lead, coach and develop the different teams within Operations
• Define and implement the optimal structure for each area
• Recruit and train key and specialised talent when needed
• Foster a high performing culture that combines clear expectations with encouragement and coaching

• Ensure alignment across Product, Tech, Sales, Post-sales, Marketing and Finance.
• Coordinate international operations, ensuring consistency while allowing local adaptation.
• Act as a unifying layer between strategy and execution.

• Identify and validate new business opportunities.
• Support strategic projects with key clients requiring complex, phased implementations.
• Participate in strategic decision-making with strong ownership mindset.

• Reports directly to the CEO
• Full ownership over operations, with validation on high-impact decisions.
• Strong autonomy with accountability for outcomes.

Your profile

• Senior experience in Operations / Business Operations  in SaaS B2B.
• Strong analytical mindset with hands-on data & KPI ownership.
• Proven experience designing processes from scratch and scaling them.
• Strong business acumen and understanding of SaaS economics.
• Ability to lead, coach and develop multiple small teams with limited middle management.

We value

• Experience in multi-country or international environments.
• Background close to ticketing, events, POS or high-volume transaction businesses.
• Experience scaling operations in high-growth environments.
• Focused on creating a high performing culture grounded in collaboration, ownership, and continuous improvement.
• Strong ability to lead the pragmatic adoption of AI across operational workflows, integrating automation and AI-driven tools into day-to-day processes to improve efficiency, visibility, decision-making, and operational scalability where they create tangible business impact.

• Proactivity to anticipate needs and act autonomously
• Flexibility and adaptability in dynamic environments
• Collaborative spirit and ability to work effectively as part of a team.
• Growth mindset and initiative to propose improvements and innovative solutions
• Excellent organizational and planning skills in fast-paced environments
• Fluent in English. Other languages are a plus.
• Ability to influence C-level clients and partners

Why us?

• Competitive compensation aligned with the role and level of responsibility.
• Annual bonus and incentive plan linked to Fourvenues’ global growth and the achievement of company-wide, individual and team objectives.
• Hybrid and flexible working model, built on trust, accountability, and measurable impact.
• Global growth environment, with direct influence on international expansion and strategic business decisions.
• Leadership and professional development programmes offering continuous learning opportunities.
• Culture of wellbeing and high performance, including private health insurance, additional vacation days, and modern offices designed for collaboration.
• High-impact internal experiences and events that strengthen cohesion, professional growth, and a strong sense of belonging.
• Language classes and flexible benefits tailored to your personal and professional needs.
• Real opportunity to make an impact, driving the transformation of a scaling project into an international benchmark within its industry.