Job Description

Director of Operations
📍 Location: Charlotte, NC
     Senior Leadership Role

The Director of Operations will lead and optimize all operational aspects of our HVAC and Building Automation Systems (BAS) services. This role holds full P&L responsibility and plays a critical part in scaling the business, improving operational efficiency, and enhancing customer satisfaction. The Director will oversee service, installation, and project execution teams while driving the integration of advanced technologies in commercial and industrial environments. Key Responsibilities
Strategic Leadership & Operational Management

• Develop and execute operational strategies to increase efficiency, scalability, and profitability.
• Oversee all HVAC and BAS operations, including service delivery, installation, and project completion.
• Implement process improvements, quality assurance standards, and cost-control measures.
• Ensure regulatory compliance, workplace safety, and adherence to company policies.
• Collaborate with executive leadership to align operational plans with corporate goals.

Financial & Business Performance

• Manage departmental budgets, financial forecasts, and profit & loss statements.
• Identify and pursue new revenue opportunities and cost-reduction initiatives.
• Use data and KPIs to drive decisions and optimize business performance.

Team Leadership & Development

• Lead, mentor, and grow high-performing teams across multiple departments.
• Create and manage training programs to build technical and leadership capabilities.
• Foster a culture focused on safety, collaboration, and continuous improvement.

Customer & Vendor Relations

• Maintain strong client and vendor relationships to support long-term partnerships.
• Ensure customer satisfaction through reliable service and efficient execution.
• Lead contract negotiations with suppliers and subcontractors.

Technology & Innovation

• Promote the use of advanced HVAC and BAS technologies, including IoT and energy management tools.
• Drive innovation through AI-powered analytics and smart building solutions.
• Stay informed on industry trends, standards, and regulatory updates.

Qualifications & Experience

• Bachelor’s degree in Mechanical Engineering, Business Administration, or a related field (MBA preferred).
• 10+ years of progressive leadership experience in HVAC, BAS, or mechanical contracting.
• Strong financial management skills with experience overseeing P&L.
• Proven success in operational leadership and cross-functional team management.
• Deep knowledge of smart building tech, energy efficiency, and automation platforms.
• Excellent communication, negotiation, and strategic planning abilities.

Preferred Certifications

• LEED Certification
• Certified Energy Manager (CEM)
• PMP (Project Management Professional)
• PE (Professional Engineer) License (a plus)

Compensation & Benefits

• Competitive base salary + performance-based incentives
• Comprehensive benefits (health, dental, vision, 401(k))
• Professional development opportunities
• Company vehicle and expense reimbursement (if applicable)