Unifi is the nation’s largest aviation services provider, with over 45K team members and a global footprint spanning over 240 airports in the U.S., Canada, the UK, Ireland, and continental Europe. We deliver reliable, high quality aviation services that support global travel and the world’s leading airlines. At Unifi, you’ll be part of a diverse, inclusive team where passion, integrity, and empathy are at the core of what we do. Unifi is the nation’s largest aviation services provider, with over 45K team members and a global footprint spanning over 250 airports in the U.S., Canada, the UK, Ireland, and continental Europe. We deliver reliable, high quality aviation services that support global travel and the world’s leading airlines. At Unifi, you’ll be part of a diverse, inclusive team where passion, integrity, and empathy are at the core of what we do.
This role leads enterprise-wideperformance improvementprojectsthat enhance operational efficiency, quality, scalability, and profitabilityThis leader will develop and lead continuous improvementstrategiesacrossoperationalfunctionswhile also supportingimplementationof transformation projects,leveraginglean and change management, and data-driven methodologies to optimize processes and build a culture of operational discipline and accountability.
This role partners with operational leaders, HR, Finance, IT, and field teams to remove roadblocks, track progress, drive adoption, and improve performance, customer outcomes, efficiency, and financial results.
Key Responsibilities
Develop and execute the operational excellence strategy aligned with corporateobjectives
Lead enterprise continuous improvement initiatives focused on productivity, quality, costreductionand service delivery.
Establish and standardize operational processes, KPIs, governanceframeworksand performance management systems.
Partner with Operations, HR, Finance, IT, and field leaders to drive alignment and accountability.
Identifyoperational bottlenecks and filtering/qualifying enterprise projectsto improve efficiency and effectiveness
Lead change management, including communication, training, support, and follow-up.
Optimize/simplifyreporting, dashboards, and updates to show status, risks, and impact.
Make sure projects improve operational performance, customer experience, compliance, scalability, and financial results.
Skills Required
12+ years of aviation experience with minimum5years ofleadingoperations.
Strongleadership,and project management skills.
Ability to lead cross-functional work and keep teams moving.
Strong communicationand presentation skills
Ability to work with executives, corporate teams, and field operators.
Ability to turn strategy into clear execution.
Strong analytical skills and ability to use data to track progress and results.
Comfortable managing multiple priorities in a fast-moving operations environment.
From arrival to departure, Unifi provides an unmatched scope of aviation services. We deliver consistently superior services that give customers the operational edge they need for success in today’s competitive air travel industry.
We provide a full scope of aviation services with expertise in such diverse areas as ramp and passenger handling, cabin and cargo services, operations and load control, aircraft and ground support equipment maintenance, crew transportation, security services, wheelchair and skycap services, flight control and operations consulting for domestic and international carriers in the U.S.
Our mission is to be the leading provider of aviation services by offering superior products at market competitive rates.
