Job Description

VP of Managed Service Provider (MSP)
Permanent Position
Very Aggressive Salary/Bonus

Nashville/Atlanta
*Extensive MSP experience is a MUST
*Experience Building, Developing, Leading, large MSP teams is a must

The VP, Managed Services will lead and scale the company's Managed Security Services (MSSP) and broader managed services business, driving service delivery excellence, profitability, and growth across the portfolio. This role owns the P&L for managed services, sets strategic direction for service offerings, and ensures delivery teams consistently exceed client SLAs and expectations. The ideal candidate has deep experience running MSSP operations within a VAR, systems integrator, or IT services organization, and is comfortable balancing operational rigor with strategic growth initiatives in a fast-paced, high-growth environment.

Responsibilities:

Own the P&L for the Managed Services/MSSP business unit, including revenue growth, margin management, and cost optimization
Lead service delivery strategy across managed security, infrastructure, and IT operations offerings
Ensure consistent achievement of SLAs, customer satisfaction targets, and retention goals across the managed services customer base
Build and scale delivery processes, tooling, and automation to support growth while maintaining service quality
Partner closely with Sales and Pre-Sales teams to support new business development, renewals, and upsell/cross-sell opportunities
Lead, mentor, and develop managed services leadership and delivery teams
Drive vendor and technology partner relationships relevant to the managed services portfolio (e.g., security, monitoring, and automation platforms)
Oversee integration of managed services operations following acquisitions, aligning delivery models, tooling, and staffing across combined organizations
Establish and report on key operational and financial metrics to executive leadership

Qualifications:

10+ years of progressive experience in managed services, MSSP, or IT services delivery leadership roles
Prior experience within a VAR, systems integrator, or managed services provider is a MUST
Relevant industry certifications (e.g., CISSP, ITIL, PMP) are preferred
Proven track record owning P&L responsibility for a managed services or MSSP business unit
Deep understanding of MSSP delivery models, including SOC operations, monitoring, and security service delivery, is a strong asset
Experience leading teams through M&A integration, including aligning service delivery models across acquired entities
Strong track record of building and scaling delivery processes, automation, and tooling to support growth
Excellent executive presence and cross-functional partnership skills, particularly with Sales and Pre-Sales teams

Benefits:

Competitive salary and performance-based incentives
Outstanding health, dental, and vision insurance plans
Retirement savings plan with employer matching
Flexible work schedule and remote work options
Professional development and training opportunities
Collaborative and inclusive work culture with opportunities for career growth

About CruiTek

CruiTek / kruː tɛk / : A nationwide Recruiting and Staffing company focused on client talent needs. We can find any skill set needed.

Our job openings are live and updated daily. Apply here: www.CruiTek.com/careers

CruiTek can recruit all in industries across the US including: IT, Healthcare, Financial, and Manufacturing among others.

Direct-Hire, Contract-To-Hire, and Contract (short and long-term staff augmentation) are all options as we're flexible to your needs.

Industry

HR & Recruiting

Company Size

1-10 employees

Headquarters

Nashville, TN

Year Founded

2017

Website

cruitek.com

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