Job Description

We are seeking a proactive and strategic VP of IT & IS to lead our technology operations, drive our Business Applications strategy, and serve as "Customer Zero" for Atera's Autopilot This role is not just about "keeping the lights on"; it is a business-enabling position. You will bridge the gap between infrastructure and business strategy while actively shaping our own product through rigorous internal use, feedback loops, and public advocacy.

Key Responsibilities

• Act as the primary internal champion for Atera Autopilot, utilizing it extensively within IT operations to achieve best-in-class service metrics and efficiency.
• Establish a direct feedback loop with Product and R&D teams, providing critical insights, feature requests, and use-case data to refine the roadmap.
• Serve as an internal and external advocate for Autopilot, showcasing its capabilities and impact on IT efficiency through real-world examples and case studies.
• Translate corporate strategy into a scalable IT and IS roadmap that directly supports revenue growth and operational efficiency.
• Leverage operational data and business intelligence to drive IT strategy, optimize resource allocation, and measure the ROI of technology investments.
• Lead the adoption of AI tools and process automation to modernize workflows and enhance decision-making capabilities across the organization.
• Manage the entire lifecycle of core business platforms, ensuring data integrity and seamless cross-system integration to support business flows.
• Partner with department heads (Sales, Finance, HR) to analyze workflows and implement IS solutions that streamline operations.
• Identify friction points in business processes and proactively deploy technology solutions to eliminate them before they become blockers.
• Oversee the IT support function, network infrastructure, and cloud environments, ensuring 99.9% uptime and high user satisfaction.
• Maintain a robust cybersecurity posture and ensure compliance with relevant regulations (GDPR, SOC2, ISO, etc.).
• Manage the IT/IS budget, optimizing spend on SaaS licenses and hardware while negotiating high-value vendor contracts.

The Ideal Candidate

• Experience "dogfooding" internal tools or working closely with product teams to improve software quality.
• Proven track record managing both traditional IT Infrastructure and Business Applications (IS/BA). You speak "server" and "business process" fluently.
• Demonstrated experience introducing AI-driven tools or automation to solve actual business problems.
• Capable of presenting to the Board for one hour and diving into an architecture diagram the next.

Requirements

• 10+ years of experience in IT, Information Systems, or Information Security, with a strong background in infrastructure and business applications.
• 5+ years of leadership experience managing IT/IS teams and cross-organizational initiatives.
• Hands-on experience with enterprise IT infrastructure, including cloud environments (AWS/Azure/GCP), networking, identity management, and endpoint management.
• Experience managing business applications ecosystems (e.g., CRM, ERP, HRIS, finance, support systems) and system integrations.
• Strong understanding of IT operations and ITSM practices, including incident management and service performance metrics.
• Experience in SaaS environments, including vendor management and license optimization.
• Familiarity with automation and integration tools (e.g., Workato, Zapier, n8n, APIs).
• Knowledge of cybersecurity best practices, IAM, and compliance frameworks (SOC 2, ISO 27001, GDPR).
• Strong communication and stakeholder management skills, with the ability to work closely with executives and cross-functional teams.
• Bachelor’s degree in Computer Science, Information Systems, Engineering, or a related technical field.

About Atera

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