Job Description

Vapi (/ˈvɑːpi/):

• We’re creating the shift to voice as humanity’s default interface

• We’re the most configurable platform for deploying voice agents

• We’ve grown to over 600k developers in two years, adding 2,000+ every day

• Try talking to Vapi now

Why We’re Hiring This Role:

• Vapi has rapidly scaled and unified pre-sales and post-sales into a single Customer Engagement Organization

• We need a leader to own the full customer lifecycle, from initial engagement through long-term expansion

• This role will turn customer engagement into a primary growth engine by driving usage, retention, and enterprise-wide adoption

• You will lead a multi-disciplinary org across Agent Strategists, Agent Engineers, and Customer Support

What You’ll Do:

• 30 Days

  • Audit enterprise accounts and evaluate health using existing scorecards

  • Build deep fluency in the Vapi platform (latency, multi-assistant squads, CLI)

  • Align with Sales leadership on GTM strategy and immediate expansion opportunities

  • Identify at-risk accounts and implement retention strategies

• 60 Days

  • Execute a unified engagement strategy across inbound and outbound motions

  • Lead technical and strategic teams to translate customer goals into production deployments

  • Strengthen post-sale support with engineering-led problem solving

  • Ensure seamless lifecycle ownership from pre-sale through expansion

• 90 Days

  • Operationalize a data-driven Net Revenue Retention (NRR) engine

  • Build frameworks that drive 10x customer value and enterprise-wide adoption

  • Translate field insights into product roadmap inputs

  • Establish Customer Engagement as a core driver of revenue growth

Who You Are:

• Leader of leaders with 10+ years across GTM, Solutions, or Customer Success in technical environments

• Proven ability to manage and scale multi-disciplinary technical teams

• Strong commercial instincts with a track record of growing accounts, not just supporting them

• Deep technical fluency; able to engage credibly with both executives and engineers

• Systems thinker who sees pre-sales and post-sales as a single continuum

• Highly autonomous operator who builds playbooks from first principles

Why Vapi:

• Generational impact: Build the human interface for every business

• Ownership culture: We empower builders, not managers

• Kind team: High ambition, low ego

• Tier-1 investors: YC, Kleiner Perkins, Bessemer

What We Offer:

• Real stake We offer a competitive salary and excellent equity ownership

• Comprehensive health coverage medical, dental, and vision plans

• Team love We love hanging out, and we do quarterly off-sites

• Flexible time off take what you need

• More catered meals, transportation, gym, and a $10k annual L&D budget