Job Description

Job Details: Level: Management,

Job Location: Corporate Headquarters - Johnson City, TN 37604,

Position Type: Full Time,

Salary Range: $120,000.00 - $140,000.00 Salary, Are you a visionary leader with a passion for operational excellence and customer satisfaction? Do you thrive in dynamic, high-stakes environments where every decision directly impacts lives?

TrxNow is a leading provider of roadside assistance and mobility solutions supporting leading organizations across the insurance, automotive, financial services, and fleet industries. Our commitment to service excellence is supported by dedicated relationship management, innovative technology, real-time operational visibility, and a full service team. We believe strong relationships, operational accountability, and a relentless focus on the customer experience are essential to building successful, long-term partnerships.

We’re searching for a talented VP of Client Success to join us to lead our Relationship Management team. This is a pivotal role for an experienced executive who can serve as a trusted partner to our clients while working cross-functionally to drive accountability, continuous improvement, and long-term client satisfaction.

The VP of Client Success will be the driving force behind the strengthening client relationships, delivering on client commitments, driving client retention, and developing a high-performing team. This is a fantastic opportunity for someone with proven leadership to take their career to the next level by working next to top executives in a fast-paced, high-growth startup environment and being part of a company that is constantly evolving, investing in technology, and redefining roadside assistance.

We offer a comprehensive package that includes health, dental, vision, life, AD&D, long-term disability, paid time off and performance bonuses. If you are a strategic leader who shares our values and is excited to help shape the future of our client partnerships, we encourage you to apply!

The Vice President of Client Success is responsible for leading our client relationship management team and ensuring exceptional service delivery across our portfolio of enterprise clients. This executive leadership role will oversee client program performance, strengthen strategic relationships, and ensure our organization consistently delivers on its commitments.

The ideal candidate combines strong leadership capabilities with a client-first mindset, operational discipline, and the ability to confidently engage with senior executives. This individual will serve as a trusted partner to our clients while working cross-functionally to drive accountability, continuous improvement, and long-term client satisfaction.

The VP of Client Success is an administrative role and a full-time position. The role will typically operate in a standard business week (Monday through Friday between 8 AM and 6 PM), although occasional schedule variations might be necessary to include nights and weekends. This role reports to the SVP of Revenue.

Responsibilities

• Client Relationship Management – Serve as the executive relationship owner for assigned enterprise clients, establishing trusted partnerships and maintaining frequent, proactive communication.
• Program Performance & Service Delivery – Maintain executive oversight of client program performance, ensuring service delivery meets contractual commitments, established service level agreements (SLAs), and client expectations.
• Team Leadership and Development – Lead, mentor, motivate, and develop a team of Relationship Managers responsible for daily client engagement and program oversight, establishing clear performance expectations, accountability measures, and professional development opportunities.
• Executive Reporting & Business Reviews – Prepare and present monthly performance updates to senior executive leadership, highlighting client health, operational results, emerging risks, and improvement initiatives.
• Industry Engagement & Strategic Partnerships – Represent TrxNow at client locations, industry conferences, business meetings, and networking events. Travel regularly to conduct executive meetings, deliver business reviews, and strengthen strategic partnerships.

Qualifications: Required Qualifications/Skills

• 8+ years of progressive experience in client success, strategic account management, relationship management, or related leadership roles
• 3+ years of experience leading and developing client-facing teams
• Demonstrated experience managing complex enterprise relationships and engaging with senior executive stakeholders
• Strong understanding of operational performance management, service level commitments, and client reporting
• Exceptional communication, presentation, negotiation, and relationship-building skills
• Ability to analyze performance data, identify trends, and translate findings into actionable business recommendations
• Proven ability to navigate challenging client situations while maintaining professionalism and strengthening relationships

Preferred Qualifications

• Bachelor's degree in Business Administration, Management, or related field; MBA preferred
• Experience in roadside assistance, automotive, insurance, fleet management, financial services, or other business-to-business service environments
• Experience managing national or multinational enterprise clients
• Familiarity with Salesforce, CRM platforms, and operational reporting tools
• Experience leading client retention, service improvement, and account growth initiatives

Benefits

• Flexible work environment
• Health benefits including health, dental, and vision plans
• Life & AD&D and Long-Term Disability
• Paid time off
• Bonus structure

Allied Dispatch Solutions, LLC, is an Equal Employment Opportunity (EEO) employer and does not discriminate on the basis of race, color, national origin, religion, gender, age, veteran status, political affiliation, sexual orientation, marital status or disability (in compliance with the Americans with Disabilities Act) with respect to employment opportunities.