Key Responsibilities

Strategic Leadership

• Develop and execute the multi-year National Accounts strategy aligned with Refreshments business objectives and growth targets.
• Establish strategic priorities that drive client retention, revenue growth, profitability, market expansion, and operational excellence.
• Serve as a key advisor to leadership regarding national account performance, risks, opportunities, and competitive market dynamics.
• Influence LOB-wide initiatives that enhance customer experience, scalability, and financial performance.

National Account Portfolio Leadership

• Maintain executive sponsorship and oversight of Aramark's largest and most complex national client relationships.
• Lead the overall performance of the National Accounts portfolio, ensuring achievement of revenue, retention, profitability, and customer experience objectives.
• Establish governance models, operating standards, and performance metrics across all managed national accounts.
• Drive executive-level client engagement strategies and participate in key customer business reviews and strategic planning sessions.

People Leadership

• Lead, coach, and develop a team of National Account Directors and National Account Managers.
• Establish clear performance expectations and ensure achievement of business objectives through effective talent management practices.
• Build organizational capability and succession pipelines within the National Accounts organization.
• Foster a high-performance culture focused on accountability, collaboration, innovation, and customer success.

Growth & Commercial Strategy

• Partner with Sales leadership to identify and capture new business opportunities within existing and prospective national accounts.
• Drive account expansion strategies and increase client penetration across multiple Aramark service offerings.
• Sponsor strategic client retention initiatives and executive-level renewal negotiations.
• Lead enterprise retention efforts and support complex RFP and contract renewal processes.

Financial Management

• Own financial performance across the National Accounts portfolio, including revenue growth, profitability, pricing strategy, working capital management, and retention performance.
• Establish financial targets and accountability measures for national account teams.
• Review portfolio performance and implement corrective actions to improve financial outcomes.
• Partner with Finance to identify opportunities for margin enhancement, operational efficiency, and sustainable growth.

Executive Client Relationship Management

• Build trusted relationships with executive-level client stakeholders and decision makers.
• Serve as the senior escalation point for strategic client issues and complex business challenges.
• Lead executive business reviews and strategic planning sessions with key customers.
• Position Aramark as a long-term strategic partner through value creation, innovation, and consultative leadership.

Cross-Functional Leadership

• Collaborate with leaders across Sales, Operations, Finance, Supply Chain, Marketing, Technology, and Human Resources to align resources and execute strategic initiatives.
  Drive consistency and best-practice sharing across regions and business units.
  Support mergers, acquisitions, major implementations, mobilizations, and enterprise transformation initiatives impacting national accounts.
  Champion innovation and continuous improvement to strengthen client outcomes and business performance.

Qualifications

• Ability to travel 50% of the time.

Education

Experience

• Minimum of 12-15 years of progressively responsible sales, account management, business development, or general management leadership experience.
• Minimum of 8 years leading leaders and managing large, geographically dispersed teams.
• Proven success leading national or enterprise account portfolios with significant revenue responsibility.
• Experience managing executive-level customer relationships and complex contract negotiations.
• Demonstrated success developing and executing growth strategies that drive revenue, profitability, and client retention.
• Experience leading within a matrixed organization and influencing across multiple business functions.

Leadership Competencies

• Executive presence and ability to influence senior leaders internally and externally.
• Strong commercial and financial acumen, including P&L management.
• Strategic thinking and long-range planning capability.
• Exceptional negotiation and relationship management skills.
• Ability to lead organizational change and transformation initiatives.
• Demonstrated capability to build and develop high-performing leadership teams.
• Strong analytical and decision-making capabilities.
• Excellent communication, presentation, and stakeholder management skills.

Scope & Impact

• Leads the National Accounts organization for Refreshments.
• Direct leadership of National Account Directors and National Account Managers.
• Responsible for a national portfolio of strategic clients representing significant revenue and growth opportunities.
• Decisions have substantial impact on customer retention, revenue growth, profitability, market position, and long-term business strategy.
• Serves as a key member of the Refreshments regional leadership team and participates in strategic business planning and execution.

About Aramark

Our Mission

Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.

At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.

About Aramark

The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at http://www.aramarkcareers.com or connect with us on Facebook, Instagram and Twitter