Job Description

Responsible for the management, direction and development of all mortgage production activities and operations. Provides leadership in the interest of the overall growth and development of the Credit Union. Oversees the extension of credit for home loans and related U/W, processing, closing, shipping, and funding functions. Ensures that such lending operations are in accordance with established policies, procedures, and legal requirements, and result in maximum volume, appropriate profit, and minimum delinquency ratios, repurchases, and investor penalties. Ensures that all subordinate areas of responsibility support Credit Union objectives and goals. Trains, directs, and appraises assigned personnel. Ensures that services are delivered professionally and efficiently, and that members’ problems are resolved promptly.

ESSENTIAL FUNCTIONS AND BASIC DUTIES

1. Assumes responsibility for the development and implementation of effective Mortgage Department policies, procedures, and planning.

a. Assists the CLO in developing short and long-term goals and plans for the Mortgage Department. Assists with budgeting. Provides suggestions and recommendations.

b. Develops policies and procedures for loan activities. Conducts periodic reviews of existing systems and procedures to ensure maximum efficiency and legal compliance. Instigates improvements in lending and funding practices which will further the objectives of the Credit Union.

c. Executes established operational goals and ensures that corporate-wide objectives are complemented and supported.

2. Assumes responsibility for the effective and efficient completion of Mortgage functions.

a. Monitors and evaluates work quality, efficiency, and productivity. Ensures that optimal efficiency is maintained in lending activities.

b. Tracks work flow and ensures that deadlines are consistently met.

c. Coordinates, schedules, and directs Department functions.

d. Ensures that lending functions are completed in accordance with established policies and procedures and related legal requirements.

e. Ensures that Department activities are effective in acquainting members with credit alternatives.

f. Performs and assists with complex mortgage functions as necessary.

3. Effectively supervises Department staff, ensuring optimal performance.

a. Provides leadership to personnel through effective objective setting, delegation, and communication. Conducts staff meetings as required and informs personnel of policy and procedure changes. Discusses areas needing improvement.

b. Ensures that personnel are well-trained, effective, and optimally used. Identifies training needs and develops appropriate training programs. Conducts training sessions and cross-trains as appropriate.

c. Ensures that staffing levels are appropriate. Interviews, hires, and assigns personnel.

d. Conducts performance appraisals as required. Formulates and implements corrective actions as needed. Sets individual goals with staff members to assist them in achieving their full potential.

e. Assists, supports, and serves personnel as needed.

4. Assumes responsibility for ensuring that professional business relations exist with members, vendors, and trade professionals.

a. Ensures that requests and questions are promptly and courteously resolved.

b. Ensures that members are properly informed of Credit Union loan policies and procedures.

c. Ensures that the Credit Union's professional reputation is maintained both internally and externally.

d. Represents the Credit Union in contacts with business and trade professionals.

5. Assumes responsibility for establishing and maintaining effective communication, coordination, and working relations with Credit Union personnel and with management.

a. Assists and supports personnel as needed.

b. Keeps management informed of area activities and of any significant concerns.

c. Attends and participates in meetings as required.

d. Completes reports and records.

6. Assumes responsibility for related duties as required or assigned.

a. Ensures that work area is clean, secure, and well maintained.

b. Stays informed regarding developments and changes in the mortgage field.

c. Assists with publicity, education, and promotion of the Credit Union. Cross-sells services.

d. Completes special projects as assigned.

e. Works a regular and predictable schedule.

PERFORMANCE MEASUREMENTS

1. Mortgage services are efficiently and effectively provided in accordance with established Credit Union policies and standards and with applicable laws and regulations. Production goals are met.

2. Problems are closely tracked and effectively resolved.

3. Good business relationships exist with builders, realtors and real estate brokers that result in preferred lender partnerships.

4. Good business relationships exist with members and their lending needs are properly assessed and met. Effective financial counseling is provided as needed.

5. Staff are well trained, effective, efficiently utilized, and well supervised. Assistance is provided as needed.

6. Professional business relations exist with members and external trade contacts. Questions and problems are promptly and courteously resolved.

7. Effective working relations and coordination exist with department and Credit Union personnel. Support is provided as required.

8. Management is appropriately informed of area activities and of any significant concerns.

QUALIFICATIONS

EDUCATION/CERTIFICATION: Bachelors degree in business or related field or an equivalent combination of formal training and experience.
REQUIRED KNOWLEDGE : Thorough knowledge of Credit Union mortgage products and applicable policies and standards.
Understanding of government regulations and legal requirements involving lending and related functions.
Extensive understanding of Conventional, Non-conforming, and Government mortgage programs

EXPERIENCE REQUIRED: [With Master’s Degree in business or related field]
At least three years of progressive experience in mortgage lending related positions.
At least three years of administrative and supervisory experience
[With Bachelor’s Degree in business or related field]
At least five years of progressive experience in mortgage lending related positions.
At least three years of administrative and supervisory experience
[With no Degree in business or related field]
At least ten years of progressive experience in mortgage lending related positions.
At least four years of administrative and supervisory experience

SKILLS/ABILITIES: Strong leadership and supervisory skills.
Good project management abilities.
Well organized.
Solid written and verbal communication abilities.
Able to meet deadlines.
Able to use PC and basic business equipment.

PHYSICAL ACTIVITIES AND REQUIREMENTS OF THIS POSITION

TALKING: Especially where one must frequently convey detailed or important instructions or ideas accurately, loudly, or quickly.

AVERAGE HEARING: Able to hear average or normal conversations and receive ordinary information.

REPETITIVE MOTION: Movements frequently and regularly required using the wrists, hands, and/or fingers.

AVERAGE VISUAL ABILITIES: Average, ordinary, visual acuity necessary to prepare or inspect documents or products, or operate machinery.

PHYSICAL STRENGTH: Sedentary work; sitting most of the time. Exerts up to 10 lbs. of force occasionally. (Almost all office jobs.)

WORKING CONDITIONS

NONE: No hazardous or significantly unpleasant conditions (such as in a typical office).

MENTAL ACTIVITIES AND REQUIREMENTS OF THIS POSITION

REASONING ABILITY: Ability to apply logical or scientific thinking to define problems, collect data, establish facts, and draw conclusions.
Able to interpret a variety of technical instructions and can deal with multiple variables.

MATHEMATICS ABILITY: Ability to compute discount, interest, profit, and loss; commission markup and selling price; ratio and proportion and percentage.
Able to perform very simple algebra.

LANGUAGE ABILITY: Ability to read a variety of books, magazines, instruction manuals, atlases, and encyclopedias.
Ability to prepare memos, reports, and essays using proper punctuation, spelling and grammar.
Ability to communicate distinctly with appropriate pauses and emphasis; correct pronunciation (or sign equivalent) and variation in word order; using present, perfect, and future tenses.

INTENT AND FUNCTION OF JOB DESCRIPTIONS

s assist organizations in ensuring that the hiring process is fairly administered and that qualified employees are selected. They are also essential to an effective appraisal system and related promotion, transfer, layoff, and termination decisions. Well constructed job descriptions are an integral part of any effective compensation system.

All descriptions have been reviewed to ensure that only essential functions and basic duties have been included. Peripheral tasks, only incidentally related to each position, have been excluded. Requirements, skills, and abilities included have been determined to be the minimal standards required to successfully perform the positions. In no instance, however, should the duties, responsibilities, and requirements delineated be interpreted as all inclusive. Additional functions and requirements may be assigned by supervisors as deemed appropriate.

In accordance with the Americans with Disabilities Act, it is possible that requirements may be modified to reasonably accommodate disabled individuals. However, no accommodations will be made which may pose serious health or safety risks to the employee or others or which impose undue hardships on the organization.

s are not intended as and do not create employment contracts. The organization maintains its status as an at-will employer. Employees can be terminated for any reason not prohibited by law.