Job Description

Level Senior Job Location 5285 Goodwill Industries of Arkansas Inc - Little Rock, AR 72209 Position Type Full Time Job Shift Any

GENERAL DESCRIPTION OF POSITION

The Vice President of Mission Services is responsible for the overall operational and financial success of Career Services state-wide and the Organizational Development efforts to provide high-quality coaching, support, and training to all Goodwill Industries of Arkansas employees. This includes Opportunity Accelerator, which provides assistance with navigating digital skills, job placement, and career training services.

The VPMS is responsible for the organization's state-wide reentry programming - including the Transitional Employment Opportunity Program (TEO). Duties include oversight of the federal Department of Justice grant, which includes increasing TEO enrollment to 900 over three years. Development of parameters, metrics and data collection to ensure goal expectations are met, and staff are trained in the process and management of TEOs.

The VP of Mission Services will ensure collaboration across GIA departments to ensure a holistic, supportive approach is provided to all participants and employees. Uphold a positive work environment that follows Goodwill’s Amazing Customer Experience (ACE) culture, Values, and Mission in everything you do and every interaction you have with co-workers, clients, donors, customers, and employers. The VP of Mission Services will foster and implement a winning culture centered on employee experience.

The VPMS will be knowledgeable and have experience with key emerging trends and have a creative entrepreneurial approach to solution building. This role will substantially contribute to the development of the organization’s strategy and be accountable for its delivery and success in partnership with the other members of the Executive team.

ESSENTIAL DUTIES AND RESPONSIBILITIES

1. Develop, implement, and manage the annual operating plan for the Mission Services team with clear, quantifiable and deliverable objectives for Career Services and reentry programs.

2. Develop, implement, and manage annual budget for the Mission Services team, including direct responsibility for meeting or exceeding service, productivity, and performance targets.

3. Cultivate and maintain a positive, collaborative relationship with partners, community-based organizations, and business and industry to determine community needs and adapt mission delivery to meet the individual needs of the persons served.

4. Produce an annual community needs assessment and determine how it impacts the development strategic plan. Implement findings into programming for Goodwill Industries Mission Services.

5. Work closely with the VP of Education and Training to cross-train staff in all areas and collaborate on programming needs.

6. Develop, implement, and monitor an effective outcome measurement system that focuses on economic impact on communities served by the TEO and Career Services programs.

7. Ensure agency-wide preparation for successful Accreditation from the Commission on Accreditation of Rehabilitation Facilities (CARF) as well as federal and state agencies and maintenance of same.

8. Participate as part of the Executive Leadership Team, providing input and making recommendations on both a strategic and operational level.

9. Attend conferences, outreach programs and meetings to promote Goodwill programs, take advantage of opportunities to speak in public for Goodwill at these events.

10. Ensure compliance with all agency policies, procedures and safety standards, laws and code of ethics throughout areas managed, maintain same to meet CARF, Department of Labor and other regulatory standards.

11. Develops short- and long-range goals, objectives and plans for agency and department.

12. Assists the Senior Vice President/Chief Mission Officer in high-level planning and decision-making with other Executive Staff members.

13. Evaluates, analyzes and reports on programs relating to client service to ensure their accuracy and relevance.

14. Perform any other related duties as required or assigned.

Qualifications

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty mentioned satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

EDUCATION AND EXPERIENCE

Broad knowledge of such fields as accounting, marketing, business administration, finance, etc. Equivalent to a four-year college degree, plus 5 to 8 years related experience and/or training, and 8 years related management experience, or equivalent combination of education and experience.

COMMUNICATION SKILLS

Ability to read, analyze, and understand the most complex documents; ability to respond effectively to the most sensitive inquiries or complaints; ability to write speeches and articles using original or innovative techniques or style; ability to make effective and persuasive speeches and presentations on controversial or complex topics to top management, public groups, and/or boards of directors.

MATHEMATICAL SKILLS

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts such as fractions, ratios, and proportions to practical situations.

CRITICAL THINKING SKILLS

Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

REQUIRED CERTIFICATES, LICENSES, REGISTRATIONS

Valid Driver's License

PREFERRED CERTIFICATES, LICENSES, REGISTRATIONS

Masters Degree in Rehabilitation or Education preferred. MBA, Masters Degree in Psychology or Social Science acceptable. Certificate of executive training from GII or wiliness to complete such training or equivalent preferred.

SOFTWARE SKILLS REQUIRED

Advanced: Spreadsheet

Intermediate: Contact Management, Presentation/PowerPoint, Word Processing/Typing

Basic: Accounting, Database

INITIATIVE AND INGENUITY

SUPERVISION RECEIVED

Under administrative direction, setting up own standard of performance. Virtually self-supervising. Reports to senior management of the organization.

PLANNING

Considerable responsibility with regard to general assignments in planning time, method, manner, and/or sequence of performance of own work, in addition, the organization and delegation of work operations for a group of employees engaged in widely diversified activities.

DECISION MAKING

Performs work operations which permit frequent opportunity for decision-making of minor importance and also frequent opportunity for decision-making of major importance, either of which would affect the work operations of large organizational component and the organization's clientele.

MENTAL DEMAND

Highly intense mental demand. Continual involvement with strategic and operational management functions which relate to both the short-term and long-term time periods.

ANALYTICAL ABILITY / PROBLEM SOLVING

General oversight. Activities covered by general organizational philosophy and objectives. Solving problems in novel, non-recurring or swiftly changing situations in which the approach is not fully defined. Guidance by top executive officer or business owner.

RESPONSIBILITY FOR WORK OF OTHERS

Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities may include but not limited to interviewing, hiring and training employees; planning, assigning and directing work; appraising performance, rewarding and disciplining employees; addressing complaints and resolving problems.

Supervises and manages multiple departments through 3 to 5 directors/v.P.'s who manage 5 to 10 supervisors/managers who supervise 200+ employees who are engaged in diversified activities.

Supervises the following departments: Mission Services

RESPONSIBILITY FOR FUNDS, PROPERTY and EQUIPMENT

Regularly responsible for funds, building premises, inventory, or other property owned, controlled, or leased by the organization and, in addition, may have temporary custody and responsibility of patron property, which through carelessness, error, loss, theft, misappropriation, or similar action would result in very important monetary losses to the organization. The total value for the above would range from $1,000,000 to $10,000,000.

ACCURACY

Probable errors would normally not be detected in succeeding operations and may have serious effects in relationships with patrons and/or with the operations of other segments of the organization. Frequent possibilities of error would exist at all times since the above-mentioned areas are inherent in the job.

ACCOUNTABILITY

FREEDOM TO ACT

Moderately directed. Freedom to act is given by upper level management guided by general policies and objectives that are reviewed by top management.

ANNUAL MONETARY IMPACT

The amount of annual dollars generated based on the job's essential duties / responsibilities. Examples would include direct dollar generation, departmental budget, proper handling of organization funds, expense control, savings from new techniques or reduction in manpower.

Medium. Job creates a monetary impact for the organization from $1mm to $10mm.

Moderate impact. Job has a definite impact on the organization's end results. Participates with others in taking action for a department and/or total organization.

PUBLIC CONTACT

Extensive contacts with various diversified sectors of the public environment; wherein, the contacts are of major importance and failure to exercise proper judgment can lead to substantial losses to the organization.

EMPLOYEE CONTACT

Contacts with other departments or offices and also frequently with individuals in middle level positions; consulting on problems which necessitate judgment and tact in presentation to obtain cooperation or approval of action to be taken. Also, important contacts with associates as required in advanced supervisory jobs, plus frequent contact with senior level internal officials.

USE OF MACHINES, EQUIPMENT AND/OR COMPUTERS

Regular use of complex machines and equipment (desktop/laptop computer and software, road and production machines and equipment, driver's license/cdl, etc.)

WORKING CONDITIONS

Periodically exposed to such elements as noise, intermittent standing, walking, pushing, carrying, or lifting; but none are present to the extent of being disagreeable.

ENVIRONMENTAL CONDITIONS

The following work environment characteristics described here are representative of those an employee encounters while performing essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the functions of this job, the employee is occasionally exposed to outdoor weather conditions. The noise level in the work environment is usually moderate.

PHYSICAL ACTIVITIES

The following physical activities described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions and expectations.

Moderate diversity, low physical. Work activities which allow for a moderate amount of diversity in the performance of tasks which are not as varied as those positions with high-level diversity and decision-making.

While performing the functions of this job, the employee is continuously required to talk or hear; regularly required to sit, use hands to finger, handle, or feel; frequently required to stand, walk, reach with hands and arms; and occasionally required to climb or balance, stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision; and distance vision.

ADDITIONAL INFORMATION

Five years administrative work in Education or Human Services, at least two years; experience in a leadership capacity.

Demonstrate the Mission, Vision, Values, and Culture of the Organization.

Demonstrated ability to communicate effectively and clearly, both verbally and in writing, including public speaking.

Demonstrated ability to establish and maintain rapport with others, both inside and outside of the organization.

Must be able to travel extensively in local areas in the furtherance of Goodwill activities. Some overnight or out-of-state travel may be required.

Must be of excellent moral character

Demonstrated ability to interact with state agencies and ensuring operational conformance to policies and regulations.

Familiarity with the needs and concerns of persons with disabilities and other in-depth knowledge and comprehension of C.A.R.F. standards and methodology for ensuring compliance to them.

Valid drivers license, safe driving record, and access to an automobile.

Ability to use independent judgment.

Strong interpersonal and communication skills.

Strong organizational and time management.

Background check required.

The Company has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and the Company reserves the right to change this job description and/or assign tasks for the employee to perform, as the Company may deem appropriate.