Who we are

VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.

As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.

We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.

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About this Role

We are seeking an experienced finance services and service governance professional to lead the VOIS Finance Services market-interface model across supported markets. This role is central to embedding the post-NOVA operating model, leading the In-Market VOIS Lead network and ensuring effective governance, stakeholder communication, issue visibility, escalation management and cross-service coordination across Finance Services.

Operating within the Record to Report organisation, the role connects Service Lines, HOFOs, MFCs, Chief Accountants, FP&A teams, transformation leaders and market stakeholders to ensure market priorities are clearly understood, routed to the right accountable owners and progressed through disciplined governance. The individual will play a key role in improving service confidence, reducing ambiguity across teams and supporting reliable Finance Services delivery in a complex, multi-market environment.

What you’ll do

• Lead, coordinate and govern the In-Market VOIS Lead network across supported markets, ensuring consistent ways of working, governance standards and escalation discipline.
• Establish and manage the operating rhythm for market reviews, governance forums, issue management, stakeholder feedback and action tracking.
• Support onboarding and capability development of In-Market VOIS Leads through practical guidance, templates, issue logs, service-review formats and readiness frameworks.
• Build and maintain the Finance Services market governance framework, including issue tracking, escalation routes, stakeholder communication and follow-up processes.
• Ensure market service issues are visible, prioritised, actioned and escalated appropriately when progress is blocked.
• Prepare consolidated governance updates for Finance Services leadership, highlighting risks, trends, decisions required and unresolved issues.
• Coordinate market-facing delivery issues that span multiple Finance Services Service Lines including Record to Report, Source to Pay, Credit to Collect, CBC and Finance COE.
• Maintain visibility of recurring challenges, service dependencies, cross-functional blockers and ageing escalations.
• Drive ownership clarity and effective follow-through while maintaining accountability within the relevant functional teams.
• Support the successful embedding of the post-NOVA operating model by improving hand-offs, reducing duplication and strengthening governance.
• Identify and address recurring operating model gaps, unclear accountabilities and market friction points through appropriate governance channels.
• Coordinate communication of service status, risks, dependencies and action plans across stakeholders.

Who you are

• Experienced in finance operations, shared services, service management, transformation, market operations or multi-market delivery environments.
• Strong understanding of Finance Services operations and shared services governance models.
• Practical knowledge of Record to Report, Source to Pay, Credit to Collect, CBC, Finance COE and associated finance processes.
• Skilled at identifying cross-process dependencies, service risks and opportunities for operational improvement.
• Proven ability to lead through influence within complex matrix organisations across multiple functions and markets.
• Strong stakeholder management capabilities with the ability to build trusted relationships across senior stakeholder groups.
• Able to operate effectively in complex and evolving environments while maintaining focus on service continuity and business outcomes.
• Strong judgement in prioritisation, escalation management and issue resolution.
• Experienced in creating governance frameworks, service-review structures, action trackers and communication approaches.
• Effective communicator with excellent problem-solving, coordination and follow-through skills.
• Educated in Finance, Accounting, Business, Operations or Service Management, or equivalent professional experience.
• Professional accounting qualification is desirable but not essential.

Not a perfect fit?

Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.

What's in it for you

• Opportunity to influence Finance Services delivery and governance across multiple international markets.
• Exposure to senior Finance Services leadership, Service Line Leads, FP&A teams, Chief Accountants and market finance stakeholders.
• Ability to shape and embed a key element of the post-NOVA operating model.
• Broad visibility across finance operations, transformation initiatives and shared services governance activities.
• Opportunity to drive service improvements, stakeholder confidence and operational effectiveness at scale.
• Collaborative environment focused on customer-centricity, transparency, simplicity and continuous improvement.

What skills you will learn

• Advanced multi-market stakeholder management and matrix leadership.
• Enterprise-level governance design and service management practices.
• Cross-functional issue resolution and escalation management techniques.
• Operating model implementation and organisational change coordination.
• Finance Services transformation readiness and adoption management.
• End-to-end understanding of cross-service-line finance operations and dependencies.
• Strategic communication and executive reporting skills within a global organisation.

VOIS Equal Opportunity Employer Commitment

Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.

Join Us

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.
We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.
With us, you can truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

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